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| ClienteleNet |
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| Via ClienteleNet, you can now: |
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Create your own support calls! |
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Check the status of your calls! |
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Research issues yourself! |
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This capability requires setup from ADD Systems Customer Support, but once in place,
it greatly enhances your ability to be involved in the solutions to your software issues.
To sign up for this capability, send an e-mail to support@addsys.com, or call
973-584-4026, then press "2" for assistance. |
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| Hours and Holiday Schedule |
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Monday through Friday 7:00 A.M. to 5:30 P.M., (EST) |
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Saturdays in the winter months (October through March)
8:00 A.M. to 1:00 P.M. (EST) |
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Off hours beeper service, 7 days a week, 7:00 A.M. to 10:00 P.M. (EST) |
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We provide limited support
on Presidents Day, Good Friday, Columbus
Day and the
day after Thanksgiving (US).
See the 2008 Holiday Schedule for
the complete schedule. |
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| ADD
South Hours and Holiday Schedule |
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Monday
through Friday 8:30 to 5:30 (EST) |
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No
Saturdays |
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Beeper
Service is 24/7 for emergencies only |
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Limited
support only on Presidents Day and
Columbus Day |
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Energy, Raven, Pegasus, Super Jobber, Sunrise,
Oil Manager and Classic Support |
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Phone: (800) 922-0972 or (973) 584-4026 |
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For software and hardware issues: |
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Once connected choose: |
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"2" for support |
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Fax: (800) 782-6025 |
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E-mail: support@addsys.com |
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Internet: We also encourage the use of ClienteleNet for support. |
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Mail:
ADD Systems
6 Laurel Drive
Flanders, NJ 07836 |
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| PAMS, Power*Store2® and Power*Scan. Support |
Contact the Orlando office for support in any of the following ways: |
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Phone: (800)-325-5975 |
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Once connected choose: |
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"1" for technical support |
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Fax: (407)-380-2011 |
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E-mail: add-southsupport@addsys.com |
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Internet: We also encourage the use of ClienteleNet for support. |
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Mail:
ADD Systems
5790 S. Semoran Blvd.
Orlando, Florida USA 32822 |
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Minifuel, Wholesale, Linc, etc. Support |
If you have support needs for the following products,
contact NSB (formerly STS, Montreal Canada ): |
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Minifuel® |
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Wholesale |
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Linc |
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C-Store |
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STS Financials |
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Show Me |
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| STS may be reached as follows: |
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Support phone: (514) 426-0823 |
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Main phone: (514) 426-0822 |
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| Ongoing Surveys |
We survey our customers so that we know how you feel about our responsiveness,
and so that we can improve.
You may periodically receive e-mail from us asking you to fill out a survey explaining
how a recent call was handled.
But, you don't have to wait for us to ask.
You can fill out this survey at any time by clicking on this link and filling us in! |
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