ADD SYSTEMS - Customer Satisfaction Survey

Customer Support


	Customer Support

	Holiday Schedule

Customer Satisfaction Survey

As part of our ongoing effort to improve our services and enhance our customer’s satisfaction, we are soliciting feedback from our clients about their satisfaction with our company. Please take a moment and complete the survey below. Your responses will help us to achieve consistent and excellent customer service.

First Name:		REQUIRED
Last Name:		REQUIRED
Email Address:		REQUIRED
Company Name:		REQUIRED
Please select your Product:



1.	How would you rate your level of overall satisfaction with ADD Systems as a technology solutions supplier?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

2.	How would you rate your level of satisfaction with ADD Systems in regards to customer service?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

3.	How would you rate your level of satisfaction with ADD Systems in regards to price?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

4.	How would you rate your level of satisfaction with ADD Systems in regards to value ?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

5.	How would you rate your level of satisfaction with ADD Systems in regards to communications you receive from us about our products, services, and general company news?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

6.	How would you rate your level of satisfaction with ADD Systems in regards to your ability to contribute feedback and ideas to help us with our business initiatives?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

7.	How would you rate the overall quality of your business relationship with ADD Systems, considering all of your exeriences with us? Would you say you are...	Extremely Dissatisfied 2 3 4 Extremely Satisfied

8.	How would you rate your level of satisfaction with Customer Support in regards to availability?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

9.	How would you rate our response time to your inquiry?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

10.	How would you rate the professionalsim and courtesy demonstrated by the Support Representative?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

11.	How would you rate your level of satisfaction with Customer Support with regard to overall quality?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

12.	How would you rate the time it took to receive a satisfactory resolution to your issue?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

13.	Comments (Please be sure to include Clientele Call Numbers or Issue Details where applicable.)



	Regarding your experience with your current software:

14.	How would you rate your overall satisfaction with the software?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

15.	How would you rate your overall satisfaction with the quality of the software?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

16.	How would you rate your overall satisfaction with the ease of use & intuitive nature of the software?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

17.	How would you rate your level of satisfaction with the integration & collaboration of the software with other products?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

18.	How would you rate your level of satisfaction with the reporting functionality of the software?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

19.	How would you rate your level of satisfaction with the documentation and online help features of the software?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

20.	How would you rate your level of satisfaction with how the software makes your company more efficient?	Extremely Dissatisfied 2 3 4 Extremely Satisfied

21.	How would you rate your level of satisfaction with the frequency of updates to the software?	Extremely Dissatisfied 2 3 4 Extremely Satisfied Not Applicable

22.	How would you rate your level of satisfaction with the quality of updates to the software?	Extremely Dissatisfied 2 3 4 Extremely Satisfied Not Applicable

23.	How would you rate your level of satisfaction regarding the new features in the software?	Extremely Dissatisfied 2 3 4 Extremely Satisfied Not Applicable

24.	Comments



24.	How likely are you to recommend ADD Systems to a fellow energy marketer? Would you say the chances are...	Extremely Unlikely 2 3 4 Extremely Likely

25.	How likely are you to repurchase products and services from ADD Systems? Would you say the chances are...	Extremely Unlikely 2 3 4 Extremely Likely

26.	Comments



	Yes,please contact me to discuss my feedback or a specific issue.