A few years ago consumers viewed ordering goods and services online as a novel option.  Now, many consider online self-service a necessity.

Even amid the traditional shopping hype of “Black Friday” (11/27/2009), Americans spent $595 million in online shopping, by one estimate.  That was up 11 percent over 2008. This undeniable trend demands that energy distributors react and seize an important opportunity to attract and keep more customers. Online service requires less routine office work and offers greater efficiency throughout the organization.  All you need is a Web site where your customers can engage in robust self-service.  But how?

SmartConnect®, the Web Services Gateway from ADD Systems, gives dealers the tools needed to offer their customers a wide range of self-service opportunities.  With as much assistance from ADD Systems as you choose, your Web developer can design a site that offers any or all of the following to your loyal customers