Forms Service

ADD Systems® supplies quality custom and generic forms to over 500 customer sites.  We maintain a full inventory of labels, stock paper, delivery tickets, budget coupons, and tax forms for immediate shipment.  This department routinely designs and manufactures orders from both new customers and existing customers who have recently upgraded.

We enjoy a high percentage of repeat business due to our commitment to a quality product and outstanding service.  Strict attention to your needs and a tireless work ethic have helped us make and retain many new friends.

If you have questions about meter ticket design, invoice or check options, please contact Greg Wander. He looks forward to your call at 973-584-4026, ext. 1150, or e-mail to wander@addsys.com.

New Utility Can Speed Your Part Transfers

Customers have long inquired about the ability to transfer parts from one warehouse to another.  For example, you acquire a new service van.  You’re facing the physical move of parts from the old van to the shiny new one.  Then you also have to handle, as an inventory transfer on the computer, the manual entry of each part from the old van to the new.  But not anymore.

For users of ADD Energy and E3, we are pleased to offer a new utility that automates the transfer of parts from the old to the new service vehicle.  This can be used for as many new vans as you put into service.  The quantity on the “old” van is zeroed out.  While we have long had the ability to copy the target quantity from one van to another, users have asked for the ability to transfer the actual contents.  Now we have it.
Contact Software Support at 800-922-0972 to make use of this new utility.  Or, if you have a user ID set up, you can enter a call in ClienteleNet.  This is just another way we’re enhancing the software to make your work more efficient.

Make sure you’re aware of:  Delivery reasons

If you’re not using them yet, Delivery Reason Codes are a feature you should be aware of, and actively using.  These informational codes can be placed on a delivery transaction to give your personnel supplemental facts about the event.
The reasons can include:  customer not home, fill pipe blocked, customer request (for partial fill), credit issue, increased usage (for runout) or just about any message that is relevant in your experience.
There are three classes of Delivery Reason Codes:

Within these three classes, there can be hundreds of individual reasons that you can create to match any condition that occurs.  The Delivery Reason Codes component is found in the menu in System Maintenance – Delivery.  They are a snap to set up.

One primary use of the code is to answer the question when a customer calls and asks:  Why didn’t you deliver to my house yesterday?  A customer service representative can look at the transaction and see that the gate was locked, or the driveway not plowed of snow, or any situation, without having to hunt for the ticket or driver for the reason.  There must be a posted transaction of the event.  These reasons stay on the transaction for review at any time.

These codes are for ADD Energy and E3 users.  As always, contact Software Support if you need additional information, and make sure you’re using this capability to the fullest.

Employees We are pleased to introduce a new programmer in our ADD Mobile group, Fred Campbell, who joined us last summer to work on Raven and Pegasus.

ADD’s New Space ADD Systems recently brought together all New Jersey staff into a new addition at the Flanders, N.J. headquarters.  The roughly 6,500-square foot addition, the first since the building opened in 1987, consolidates all Sales and Marketing, Communications, and Projects groups into one location, rather than the rented offices occupied for about eight years. Benefits of this consolidation have already been realized, when during our recent sales meeting, employees were able to participate and meet face-to-face, in one place.

We still retain the offices in Montreal, Rhode Island, and Florida.
Below is one view of the exterior of the addition, which connects to the rear of our existing building.