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Data Analyst/Database Developer

Cranston, RI

 

Job Overview:

ADD Systems’ industry-leading Business Intelligence team is growing and hiring. Do you enjoy working with the latest Microsoft technologies leveraging tools such as Report Builder, SSRS, SSIS, and SSAS? Do you thrive on being successful as an individual and as part of a team? Do you seek out challenges and strive to excel in everything you do? Then come join the team that provides the tools, training and resources, and the people who are second to none here at ADD Systems!

Responsibilities:

  • Document reporting requirements and create design documents
  • Develop reports and dashboards
  • Troubleshoot data issues and suggest/execute corrective actions
  • Ensure adherence to architecture standards
  • Some travel might be required to meet with clients to refine reporting requirements

Qualifications:

  • Strong analytical and quantitative skills
  • Very good project management skills
  • Excellent communication skills with the ability to pay close attention to details
  • Good knowledge of SQL scripting
  • Exposure to a SQL RDMS such as Microsoft, Oracle, MySQL
  • Data warehousing and BI analysis experience is a plus
  • Exposure to Microsoft tools and .Net languages is a plus
  • Bachelor degree or equivalent preferred

 

Benefits:

  • Health, Dental, Disability, Term
  • Life Insurance and 401K
  • Paid Vacations and Holidays
  • Expense Reimbursement

 

For more information, please contact Allyson Wright at 800-922-0972 or email hr@addsys.com


 

Retail Software Support Representative

Orlando, FL

 

Job Overview:

ADD Systems is looking for a support representative to assist customers with their use of our retail enterprise software.  This key position works closely with our customers to assist them in their daily processing.  Customer satisfaction is our top priority! 

Responsibilities:

  • Provide end user software support via telephone / email / web for retail accounting software
  • Assist customers in software set-up and configuration
  • Research, respond and resolve customer issues

Qualifications:

  • Excellent communication skills and attention to detail
  • Basic accounting and inventory knowledge
  • Previous convenience store / retail experience is a plus
  • Previous customer service experience
  • Competent in Microsoft Excel, Word, Outlook
  • Understanding of Microsoft Windows
  • Strong analytical and quantitative skills
  • Experience with accounting or financial software is a plus

 

Benefits:

  • Competitive salary commensurate with experience
  • Health, Dental, Disability, Term
  • Life Insurance and 401K
  • Paid Vacations and Holidays
  • Expense Reimbursement

 

For more information, please contact Allyson Wright at 800-922-0972 or email hr@addsys.com


 

Software Support Representative

Flanders, NJ

 

Job Overview:

ADD Systems is looking for a candidate that has excellent interpersonal skills with both customers and other employees. The candidate must excel at working in a team environment. Job responsibilities would include daily support on Help Desk, completion or progression of assigned work orders in a timely manner, recording daily time card entries for billing purposes, documentation support, availability for intermittent after hours support and occasional limited travel. Candidate must be willing to work out of NJ office.

Responsibilities:

  • Assigned help desk time
    • Obtain required information from customer,
    • Use GoToAssist to gather additional information as necessary
    • Close calls that are answered on initial intake
    • Assign calls that are not answered on initial intake
    • Handle status calls regarding open work orders
  • Thoroughly research and understand work order requests
    • Attempt to duplicate customer’s condition
    • Reach out for help from checklist or key individuals within the company
    • Monitor mentor queue and review documentation
    • Frequent customer contact regarding progress
    • Update/Close CRM calls on regular basis
  • Submit time cards on a daily basis
  • Assigned cell phone support on a rotating basis including evenings, weekends & holidays
  • Review and edit any new documentation, while assisting to keep existing documents up to date
  • Limited travel may be required depending on assignment, day trips or overnight trips possible
  • Occasional backup to other departments that may include: receptionist, shipping support, data conversion support, program testing or upgrades/refreshes

Qualifications:

  • Excellent verbal and written communication skills
  • Outstanding problem solving skills
  • Balance of people skills & software/technical skills
  • Must have tremendous phone skills
  • Respectable customer service skills
  • High school diploma required, Associate Degree or equivalent a plus

 

Benefits:

  • Health, Dental, Disability, Term
  • Life Insurance and 401K
  • Paid Vacations and Holidays
  • Expense Reimbursement

 

 

For more information, please contact Allyson Wright at 800-922-0972 or email hr@addsys.com

 

 

 

ADD Systems •  6 Laurel Drive  •  Flanders, NJ 07836
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