Careers

SUMMARY:

Candidate should be willing to work out of the Flanders office 5 days a week, 8:30-5:30.  Be comfortable working with ownership and senior management along with other department personnel.  The ideal candidate is confident and focused, while maintaining exceptional relationships with customers.  Candidate should display an understanding of contracts, payment and billing terms and be able to work through complex situations.  

PRIMARY RESPONSIBILITIES:

• Billing customer invoices
• Contacting customer for payment
• Contacting customer to answer billing and payment questions
• Working with other departments to determine when invoices should be billed and what special considerations might exist
• Taking customer off of and putting customers on Credit Hold
• Sending and receiving emails to and from customers
• Posting cash and keying off payments against invoices in an “open item” environment
• Updating the internal customer relationship management system (Clientele by Epicor) with appropriate detailed information on a customer by customer basis

KNOWLEDGE AND SKILL REQUIREMENTS:

• Strong analytical and quantitative skills
• Very good project management skills
• Excellent communication skills with the ability to pay close attention to details
• Understanding of Microsoft Suite
• Bachelor degree or equivalent preferred

WORKING CONDITIONS:

Working conditions are normal for an office environment.
Location is in Flanders, NJ
Role is Monday to Friday 8:30-5:30
Report to the Vice President of Finance

BENEFITS:

Health, Dental and Vision Insurance

• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement

About Us:

Since 1973, Advance Digital Data, Inc. (ADD Systems) has worked hand-in-hand with clients throughout the U.S. and Canada to understand the operational and accounting needs of the petroleum, propane, wholesale/ gasoline, lubricant, HVAC Service & convenience store industries. Our goal has always been to develop hardware and software solutions that meet and exceed the needs of our customers.

SUMMARY:

The Implementation Specialist works directly with our new customers across the entire implementation life-cycle, starting with the transition from our sales team through post go-live utilization, business analysis and initial support needs. Our implementations involve extensive analysis for database configuration for complex workflows and business requirements. This requires the Implementation Specialist to gain a deep and comprehensive understanding of our software and the Fuel industry.

Individuals in this role will consult with the Director of Projects and Wholesale Implementations, Manager of Wholesale Implementations and with customer install at all levels as well as working cross-functionally with many internal resources such as Conversion Specialists, Technical Resources, Development and Support teams.

RESPONSIBILITIES:

• Work closely with Director and Manager of Wholesale Implementations
• Define and analyze client business requirements; interpret and apply information within the scope of the project.
• Configure the software using workflow and business rules to allow clients to conduct their business processes.
• Work with Data Conversion Specialists to achieve smooth transition of legacy data.
• Train the end-users in how to use the software in both remote and classroom-led sessions.
• Be an expert on the functionality and capabilities of the software, suggesting enhancement requests to the Project Management team when appropriate.
• Provide outstanding customer service and resolve client issues throughout the implementation process.
• Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Implementation Specialists and resources.
• Lead user acceptance testing with internal and client-team testing.
• Develop and maintain a high level of product and business knowledge
• Conduct implementation analysis and training sessions with clients (remotely and at client location) to facilitate solution configurations and interface set-up
• Formulate recommendations, present, and support the configuration of system modules
• Assess gaps, perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
• Perform data conversion analysis for legacy data

KNOWLEDGE AND SKILL REQUIREMENTS:

• Must have a Valid Driver’s License
• Must have a Valid Passport
• Be Prepared for Extensive Travel in the United States and Canada
• Works Well in a Project Team Environment
• Background in Oil, Propane and Wholesale Industry
• Accounting Knowledge a Plus
• Minimum of 1 year experience working with complex software applications as a super user, configuration/implementation or support analyst and/or trainer.
• Prior customer implementation related experience preferred
• Prior experience in an external client facing role a plus
• Ability to work effectively with individuals to identify solutions and manage competing or conflicting customer stakeholder requests
• Outstanding verbal and written communication skills a must with ability to deliver effective presentations and training covering complex information to audiences of all levels
• Innovative problem solving skills
• Outstanding detail-oriented and organizational skills a must
• Self-starter with demonstrated ability to work independently, be resourceful, and set priorities appropriately
• Proficient in Microsoft Office (Word, Excel, Outlook, Access, and Power Point)

WORKING CONDITIONS:

Working conditions are normal for an office environment with extensive time on-site.
Location is based in Flanders, NJ
Role is Monday thru Friday 8:30 – 5:30 (with possible extended time at customer locations)
Reports to the Director of Projects and Wholesale Implementations

BENEFITS: 

• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement

SUMMARY:

The Implementation Specialist works directly with our new customers across the entire implementation life-cycle, starting with the transition from our sales team through post go-live utilization, business analysis and initial support needs. Our implementations involve extensive analysis for database configuration for complex workflows and business requirements. This requires the Implementation Specialist to gain a deep and comprehensive understanding of our software and the Fuel industry.

Individuals in this role consult with the Director of Implementation and Training, as well as the customer.  The ability to communicate effectively with all employees at the customer, from executive to clerical, as well as work cross-functionally with many ADD internal resources such as Conversion Specialists, Technical Resources, Development and Support teams is required.

RESPONSIBILITIES:

• Work closely with the Director of Implementation and Training.
• Define and analyze client business requirements; interpret and apply information within the scope of the project.
• Configure the software using workflow and business rules to allow clients to conduct their business processes.
• Work with Data Conversion Specialists to achieve smooth transition of legacy data.
• Train the end-users in how to use the software in both remote and classroom-led sessions.
• Be an expert on the functionality and capabilities of the software, suggesting enhancement requests to the Project Management team when appropriate.
• Provide outstanding customer service and resolve client issues throughout the implementation process.
• Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Implementation Specialists and resources.
• Lead user application testing with internal and client-team testing.
• Develop and maintain a high level of product and business knowledge
• Conduct implementation analysis and training sessions with clients (remotely and at client location) to facilitate solution configurations and interface set-up
• Formulate recommendations, present, and support the configuration of system modules
• Assess gaps, perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
• Perform data conversion analysis for legacy data

KNOWLEDGE AND SKILL REQUIREMENTS:

• Must have a Valid Driver’s License
• Must have a Valid Passport
• Be Prepared for Extensive Travel in the United States and Canada
• Works Well in a Project Team Environment
• Background in Oil, Propane and Wholesale Industry
• Accounting Knowledge a Plus
• Minimum of 1 year experience working with complex software applications as a super user, configuration/implementation or support analyst and/or trainer.
• Prior customer implementation related experience preferred
• Prior experience in an external client facing role a plus
• Ability to work effectively with individuals to identify solutions and manage competing or conflicting customer stakeholder requests
• Outstanding verbal and written communication skills a must with ability to deliver effective presentations and training covering complex information to audiences of all levels
• Innovative problem solving skills
• Outstanding detail-oriented and organizational skills a must
• Self-starter with demonstrated ability to work independently, be resourceful, and set priorities appropriately
• Proficient in Microsoft Office (Word, Excel, Outlook, Access, and Power Point)

WORKING CONDITIONS:

Working conditions are normal for an office environment with extensive time on-site.
Location is based in Flanders, NJ
Role is Monday thru Friday 8:30 – 5:30 (with possible extended time at customer locations)
Reports to the Director of Implementation and Training

BENEFITS: 

• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement

SUMMARY:

ADD Systems’ industry-leading Business Intelligence team is growing and hiring.  Do you enjoy working with the latest Microsoft technologies leveraging tools such as Report Builder, SSRS, SSIS, and Power BI?  Do you thrive on being successful as an individual and as part of a team?  Do you seek out challenges and strive to excel in everything you do?  Then come join the team that provides the tools, training and resources, and the people who are second to none here at ADD Systems!

RESPONSIBILITIES:

• Document reporting requirements and create design documents
• Develop reports and dashboards
• Troubleshoot data issues and suggest/execute corrective actions
• Ensure adherence to architecture standards
• Some travel might be required to meet with clients to refine reporting requirements

KNOWLEDGE AND SKILL REQUIREMENTS:

• Strong analytical and quantitative skills
• Very good project management skills
• Excellent communication skills with the ability to pay close attention to details
• Good knowledge of SQL scripting
• Exposure to a SQL RDMS such as Microsoft, Oracle, MySQL
• Data warehousing and BI analysis experience is a plus
• Exposure to Microsoft tools and .Net languages is a plus
• Bachelor degree or equivalent preferred

WORKING CONDITIONS: 

Working conditions are normal for an office environment.
Location is based in Warwick, RI
Role is Monday thru Friday 8:30 – 5:30
Reports to the Chief Software Architect

BENEFITS: 

• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement

SUMMARY

ADD Systems is a leader in the petroleum software space. We are looking for candidates that want to make a difference and earn income helping our customers improve their business. The ADD Systems Sales Representative identifies, qualifies and closes new opportunities in both new and established accounts. Manage account activity from prospecting and qualifying through contract negotiations, signing and post-sales support. 80% focus will be on generating net-new business with 20% of your time maintaining and growing relationships with existing accounts. Serves customers by selling ADD Systems software including but not limited to ADD eStore, ADD Energy E3 and ADD Atlas BI software products in on premise and/or ADD Cloud hosted SAAS environments.

PRIMARY RESPONSIBILITIES

• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, and proposals.
• Establish and maintain current client and potential client relationships.
• Identify and resolve client concerns.
• Maintain up to date records via company CRM tools, weekly work plans, and monthly and annual territory analysis.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Contribute to team effort by accomplishing related results as needed.

ADDITIONAL RESPONSIBILITIES

• Participate in marketing events such as seminars, trade shows, and special events.
• Work with inside sales team to promote and target new opportunities.
• Facilitate in the administration of customer hardware support.

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to persuade and influence others.
• Ability to work independently.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
• Knowledge of the software or petroleum, Propane or Convenience Store industries preferred.
• Consistent history of; Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, and Product Knowledge.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work requires travel to current and potential clients.
• Work requires willingness to work a flexible schedule and with some overnight travel.

WORKING CONDITIONS

Working conditions are normal for an office environment and home office environment.
Work requires travel and will require overnight travel and weekend and/or evening work.
Reports to Vice President of Sales

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401(k) plan
• Paid Vacations and Holidays

LOCATIONS

• Chicago, IL
• Las Vegas, NV
• Los Angeles, CA
• Minneapolis, MN
• Phoenix, AZ
• St. Louis, MO

ADD Systems is an equal opportunity employer

SUMMARY

ADD Systems is looking for a candidate that has excellent interpersonal skills with both customers and other employees. The candidate must excel at working in a team environment. Candidate should possess strong accounting skills and accounting experience as well as knowledge and experience in inventory concepts particularly for the wholesale petroleum business. Job responsibilities would include daily support on our Help Desk, completion or progression of assigned work orders in a timely manner, recording daily time card entries for billing purposes, documentation support, availability for intermittent after hours support and travel as needed. Candidate must be willing to work out of the NJ office.

PRIMARY RESPONSIBILITIES

• Responsible for these specific areas of the Software
  • Wholesale
  • Loadtrack, eLoadtrack
  • Freight Matrix
  • APVERIFY – A/P verification for purchases interfacing to MS Dynamics
  • SLSPC – Sales by Posting code to interface to GL
  • Credit Card Receipts (Stations)
  • eTax
• Assigned help desk time
  • Obtain required information from customer
  • Enter information into our Customer Relationship Management System
  • Use GoToAssist to gather additional information as necessary
  • Close calls that are answered on initial intake
  • Assign calls that are not answered on initial intake
  • Handle status calls regarding open work orders
  • Be an expert on the functionality and capabilities of the software
• Thoroughly research and understand work order requests
  • Attempt to duplicate customer’s condition
  • Reach out for help from checklist or key individuals within the company
  • Monitor mentor queue and review documentation
  • Frequent customer contact regarding progress
  • Update/Close CRM calls on regular basis
• Submit time cards on a daily basis
• Assigned cell phone support on a rotating basis including evenings, weekends & holidays
• Review and edit any new documentation, while assisting to keep existing documents up to date
• Travel, day trips or overnight trips, may be required depending on assignments
• Occasional backup to other departments that may include: receptionist, shipping support, data conversion support, program testing or upgrades/refreshes

KNOWLEDGE AND SKILL REQUIREMENTS

• Excellent verbal and written communication skills
• Excellent verbal and written communication skills
• Outstanding problem solving skills
• Outstanding detail-oriented and organizational skills a must
• Balance of people skills & software/technical skills
• Must have tremendous phone skills
• Respectable customer service skills
• High school diploma required, Associate Degree or equivalent a plus

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401(k) plan
• Paid Vacations and Holidays
• Expense Reimbursement

ADD Systems is an equal opportunity employer

SUMMARY:

An ADD Systems marketing professional is self-motivated and enjoys working individually and as part of a team. Projects are varied and require creativity and attention to detail. Must thrive in a dynamic environment, where projects are both planned and spontaneous. The position requires a driven person, eager to learn and contribute.

RESPONSIBILITIES:

• Email campaign creation
• Presentation/webinar PowerPoint and Prezi creation
• Copywriting including blogs, sell sheets, ads, case studies, press releases, and more
• Social media posting
• Website maintenance
• Website and email statistical analysis
• Conference and meeting planning
• Competitor analysis
• Media planning and placement
• Occasional travel to meet with clients or attend trade shows

KNOWLEDGE AND SKILLS:

• Excel
• Word
• PowerPoint
• Hubspot
• WordPress
• Google Analytics
• Prezi
• Video experience
• Social Media
• Project management skills
• Excellent communication skills
• Bachelor degree or equivalent

WORKING CONDITIONS: 

Working conditions are normal for an office environment.
Location is based in Flanders, NJ
Role is Monday thru Friday 8:30 – 5:30
Reports to the Director of Marketing

BENEFITS: 

• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement

SUMMARY:

The Systems Administrator will be responsible for providing technical support for troubleshooting and resolving hardware, software, peripheral equipment, and network problems for internal users throughout the organization as well as our external customers.

PRIMARY RESPONSIBILITES:

• Provides phone, email, support to staff using ADD Systems software products; works closely with staff to resolve issues across multiple products/technologies.
• Working knowledge of Office 365, Cisco devices, Sonicwall, VMware, Citrix, Veeam, Sophos Endpoint Protection, Windows Server, Active Directory and Group Policy, WSUS, Network Architecture Knowledge.
• Perform setup, installation, maintenance, and repair for various software applications, hardware, and printer configuration in Active Directory.
• Experience working with servers, routers, switches, and firewalls.
• Support within RedHat Linux 5, 6, 7 (RHEL)
• HPE servers support
• HPE MSA support

KNOWLEDGE AND SKILL REQUIREMENTS:

• 3 – 5 years of experience in Tier 2 technical support.
• 2+ experience with Microsoft Active Directory, Microsoft Exchange
• 2+ years working in Remote Desktop environment
• 2+ years of experience in Microsoft Office 365 – Office 2016 Products, SharePoint, Skype
• Must have excellent customer service skills
• Must be able to handle multiple priorities simultaneously
• Must have the ability to quickly assess requests and identify appropriate solutions
• Must have the ability to interact with both non-technical users and highly technical users
• Must have well-developed problem-solving skills and a passion for solving puzzles and learning how things work

PREFFERED REQUIREMENTS:

• Experience or knowledge using VMware and VSphere
• Server hardware and build experience
• VPN and remote access experience
• Knowledge of network security practices and anti-virus programs
• Working knowledge of current Microsoft operating systems
• Ability to function as part of a goal-oriented team 

WORKING CONDITIONS:

Working conditions are normal for an office environment.
Location is in Flanders, NJ
Role is Monday to Friday 8:30-5:30
Reports to the IT Manager 

BENEFITS:

• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement

SUMMARY:

The Software Application Specialist position is responsible for technical sales activities for ADD Systems petroleum and convenience store software sales. The Sales Application Specialist works in close coordination with the sales team and interfaces with development teams to ensure consistency of product performance.  This role participates in selling existing technology offerings and defines the technical aspect for sales as assigned.

RESPONSIBILITIES:

• Supports sales with development of overall demonstration strategy for technologies in pursuit of new business
• Develops and implements technical sales strategies for individual prospects as assigned
• Supports marketing activities related to product technologies, including development of marketing materials, and participation in marketing campaigns as needed
• Enhances ongoing client relationships relative to technologies
• Technical liaison between engineering and sales team for sales directives
• Supports the proposal process by providing strategic technical direction for bid preparation and client specific input
• Develops and delivers custom technical sales presentations
• Actively participates in internal sales meetings regarding strategy and opportunity project status
• Attends client technical sales and bid clarification meetings on their own or as a support to the Sales team
• Attends prospect meetings with the intent to successfully close the business
• Improves the technical know-how and consistency of all sales resources; provides product training for sales team (classroom and individual).
• Attends industry technology conferences and participates both as a delegate and as a presenter as deemed appropriate
• Actively maintains and updates company CRM with field notes
• Clearly documents client contacts with clear action plans identifying the opportunity, timing, and required activities to secure award
• Ability to convincingly present to Sr. level client decision-makers in meetings and at conferences
• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions
• Writes clearly and informatively. Presents technical issues and data in an efficient manner
• Displays passion and optimism, inspires respect and trust, and provides vision and inspiration to sales team
• Supports organization’s goals and values
• Analyzes market and competition
• Treats others with respect and consideration regardless of level in an organization
• Ability to travel up to 60%, domestically and internationally via airplane, and automobile.
• Assist in completion of RFP/RFQ as needed

KNOWLEDGE AND SKILL REQUIREMENTS:

• Bachelor’s degree or Associate’s degree in Computer Science or Business preferred
• At least one to two years’ experience working with business applications/systems.
• Customer service experience a plus
• Knowledge of ADD Systems software preferred
• Strong problem-solving skills
• Commitment to quality and methodical attention to detail
• Excellent time management and customer service skills
• Must have organizational, communication and personal skills to work with a variety of people
• Strong working knowledge of all sales systems and related business processes/applications including the Sales Management System, Business Intelligence and Competitor Database

WORKING CONDITIONS:

Working conditions are normal for an office environment.
Location is based in Flanders, NJ
Role is Monday thru Friday 8:30 – 5:30
Reports to the VP of Sales

BENEFITS:

• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement