Careers

SUMMARY

ADD Systems is looking for customer-oriented service representative. The Customer Support Representative (CSR) candidate must have excellent interpersonal skills with customers as well as fellow employees and be open to learning and supporting the software developed by in-house software engineers. The CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

As the position requires teamwork and interaction with other employees – regular, reliable and predictable work attendance is an essential function of the position.

RESPONSIBILITIES

• Manage large amounts of incoming phone calls
• Identify, research and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintain frequent customer contact regarding progress, go the extra mile to engage customers
• Use screen sharing tools to gather additional information as necessary
• Keep records of customer interactions, process customer accounts and file documents in a Customer Relationship Management (CRM) System
• Follow company and department procedures, guidelines and policies
• Submit timecards on a daily basis
• After Hours rotation schedule
• Review and edit any new documentation, while assisting to keep existing documents up to date
• Occasional backup to other departments that may include: receptionist, shipping, QA, data conversion or software upgrades/refreshes
• After a period of time, selected candidate will join our paid after-hours phone rotation. Some nights/weekends as needed are compensated with overtime and planned in advance when possible.

KNOWLEDGE AND SKILL REQUIREMENTS

• Proven customer support experience or experience as a Customer Service Representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Outstanding problem-solving skills
• Familiarity with CRM systems and practices
• Computer language knowledge a plus
• Experience in the Oil, Propane and Convenience Store industries a plus
• High school diploma required, Associates Degree or equivalent a plus

WORKING CONDITIONS

• Selected candidate will work out of our Flanders, NJ office.
• Working conditions are normal for an office environment (hybrid working possibilities after a period of time).
• Role is Monday-Friday 8:00 – 5:00 AM Eastern.
• Reports to the Customer Support Manager.

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays

SUMMARY

ADD Systems is looking for someone to demonstrate our software to prospective customers! The Software Application Demonstration Specialist position is responsible for sales demonstration activities for ADD Systems petroleum and convenience store software sales. The Sales Application Specialist works in close coordination with the sales team and interfaces with development teams to ensure consistency of product performance. This role participates in demonstrations to sell our existing technology offerings.

RESPONSIBILITIES

• Dynamically demonstrates ADD Systems software to customer and prospects.
• Supports sales with development of overall demonstration strategy for technologies in pursuit of new business.
• Develops and implements technical sales strategies for individual prospects as assigned.
• Supports marketing activities related to product technologies, including assisting marketing with development of marketing materials, and participation in marketing tradeshows as needed.
• Enhances ongoing client relationships relative to technologies.
• Technical liaison between engineering and sales team for sales directives.
• Supports the proposal process by providing strategic technical direction for bid preparation and client specific input.
• Develops and delivers custom technical sales presentations to prospects.
• Attends prospect meetings with the intent to successfully close the business.
• Improves the technical know-how and consistency of all sales resources; provides product training for sales team (classroom and individual).
• Attends industry technology conferences and participates both as a delegate and as a presenter as deemed appropriate.
• Actively maintains and updates company CRM with field notes.
• Ability to convincingly present to Sr. level client decision-makers in meetings and at conferences.
• Speaks clearly and persuasively in positive or negative situations.
• Responds well to questions.
• Writes clearly and informatively. Presents technical issues and data in an efficient manner.
• Displays passion and optimism, inspires respect and trust, and provides vision and inspiration to sales team.
• Supports organization’s goals and values.
• Analyzes market and competition.
• Treats others with respect and consideration regardless of level in an organization.
• Ability to travel up to 60%, domestically and internationally via airplane, and automobile. Primarily travel to USA and Canada.

QUALIFICATIONS

• Education and Experience: Bachelor’s degree or Associate’s degree in Computer Science or Business preferred. At least one to two years’ experience working with business applications/systems. Customer service experience a plus. Knowledge of ADD Systems software preferred. Knowledge of petroleum distribution industry a plus.
• Knowledge and Skills: Strong problem-solving skills, commitment to quality and methodical attention to detail. Excellent time management and customer service skills. Must have organizational, communication and personal skills to work with a variety of people.

WORKING CONDITIONS

• Working conditions are normal for an office environment or home office. Ideal location is Flanders NJ, but flexible for the right candidate.
• Company hours are Monday to Friday 8:30-5:30 Eastern.
• Travel required and some overtime as necessary.
• Reports to the Vice President of Sales.

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays

SUMMARY

ADD Systems is a leader in the petroleum software space. We are looking for candidates that want to make a difference and earn income helping our customers improve their business. The ADD Systems Sales Representative identifies, qualifies and closes new opportunities in both new and established accounts. Manage account activity from prospecting and qualifying through contract negotiations, signing and post-sales support. 80% focus will be on generating net-new business with 20% of your time maintaining and growing relationships with existing accounts. Serves customers by selling ADD Systems software including but not limited to ADD eStore, ADD Energy E3 and ADD Atlas BI software products in on premise and/or ADD Cloud hosted SAAS environments.

PRIMARY RESPONSIBILITIES

• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, and proposals.
• Establish and maintain current client and potential client relationships.
• Identify and resolve client concerns.
• Maintain up to date records via company CRM tools, weekly work plans, and monthly and annual territory analysis.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Contribute to team effort by accomplishing related results as needed.

ADDITIONAL RESPONSIBILITIES

• Participate in marketing events such as seminars, trade shows, and special events.
• Work with inside sales team to promote and target new opportunities.
• Facilitate in the administration of customer hardware support.

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to persuade and influence others.
• Ability to work independently.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
• Knowledge of the software or petroleum, Propane or Convenience Store industries preferred.
• Consistent history of; Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, and Product Knowledge.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work requires travel to current and potential clients.
• Work requires willingness to work a flexible schedule and with some overnight travel.

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays

LOCATIONS

• Las Vegas, NV
• Phoenix, AZ
• Denver, CO
• Albuquerque, NM

SUMMARY

Didn’t see a perfect fit above? As the computer software and petroleum distribution industries evolve, so does ADD Systems. We are constantly looking for talented individuals to bring a fresh perspective to our team. Whether you are a seasoned professional or a recent college grad, we want to see what you have to offer. If you have industry knowledge in one or more of the following areas, please submit your resume and cover letter. We look forward to our future together!

• Petroleum Distribution
• Convenience Store Management
• Computer Software both SAAS and OnPrem
• Programming
• Sales
• Marketing
• Data Analysis
• Web Design
• Administrative Support
• Customer Support
• Software Implementation
• Training

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays