Careers

SUMMARY:

ADD Systems is looking for a candidate that has excellent interpersonal skills with customers as well as fellow employees.  The candidate must excel at working in a team environment, both receiving help from and providing help to other employees and customers.  Job responsibilities would include daily adherence to a coverage support schedule on the Help Desk, completion or progression of assigned tasks in a timely and professional manner, recording daily time card entries for billing purposes, documentation support, availability for intermittent after hours support and occasional limited travel.   This position is based out of the Flanders, NJ office.  As the position requires teamwork and interaction with other employees, regular, reliable, and predictable work site attendance is an essential function of the position.

RESPONSIBILITIES:

• Assigned help desk time
  • Obtain required information from customer,
  • Enter information into our Customer Relationship Management System
  • Use screen sharing tools to gather additional information as necessary
  • Close calls that are answered on initial intake
  • Assign calls that are not answered on initial intake
  • Handle status calls regarding open work orders
• Thoroughly research and understand work order requests
  • Attempt to duplicate customer’s condition
  • Reach out for help from checklist or key individuals within the company
  • Monitor mentor queue and review documentation
  • Maintain frequent customer contact regarding progress
  • Update/Close CRM calls on regular and timely basis
• Submit time cards on a daily basis
• Assigned cell phone support on a rotating basis including evenings, weekends & holidays
• Review and edit any new documentation, while assisting to keep existing documents up to date
• Limited travel may be required depending on assignment, day trips or overnight trips possible
• Occasional backup to other departments that may include: receptionist, shipping support, data conversion support, program testing or upgrades/refreshes

KNOWLEDGE AND SKILL REQUIREMENTS:

• Excellent verbal and written communication skills
• Outstanding problem solving skills
• Balance between people skills & software/technical skills
• Must have tremendous phone skills
• Professional customer service skills
• High school diploma required, Associate Degree or equivalent a plus

WORKING CONDITIONS:

Working conditions are normal for an office environment.

Location is in Flanders, NJ

Role is Monday – Friday 8:30 – 5:30

Reports to the Support Manager

BENEFITS:

• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement

About Us:

Since 1973, Advanced Digital Data, Inc. (ADD Systems) has worked hand-in-hand with clients throughout the U.S. and Canada to understand the operational and accounting needs of the petroleum, propane, wholesale/ gasoline, lubricant, HVAC Service & convenience store industries. Our goal has always been to develop hardware and software solutions that meet and exceed the needs of our customers.

SUMMARY

The Project Manager will have primary ownership of the project deliverables assigned to the project team and will provide day-to-day direction for project activities. They will be responsible for developing the detailed project schedule, ensuring all tasks are completed and delivering the project within the financial parameters including any approved scope changes and communicating the project status to the stakeholders and successfully delivering the project in accordance with the prescribed methodology.

The Project Manager will also be the prime spokesperson to management on project related matters, both internally and externally. Identifies and resolves project issues promptly. Provide business analysis and technical thinking across multiple areas of responsibility with an understanding of their role and its impact on business results with high complexity and risk, communication planning, integration with moderate to significant scope changes.

Key Duties:

• Guide all phases of the project life cycle
• Ability, aptitude and progressive learning skills to grasp the concepts of new software applications and apply to business situations
• Communicate changes to appropriate parties
• Track progress towards achievement of project goals
• Allocate resources where necessary to implement solutions and to resolve problems
• Coordinate with different teams
• Assist in defining project scope and objectives
• Coordinate with resource planning to schedule and allocate resources
• Develop detailed project plans and work schedules for individual consultants and development resources
• Monitor project activities and identify any open issues/risks in each of the phases proactively
• Provide methodology guidance and tailoring for implementation approach
• Assist project team in understanding the implementation approach
• Defining project deliverables and critical target milestone dates
• Maintain the issue list and prioritize issue resolution
• Assist consultants and individual teams in executing activities and producing deliverables
• Establish and monitor compliance with standards for documentation, data, and training
• Monitor and schedule phase activities
• Drive the cutover plan

QUALIFICATIONS

• Must have a Valid Driver’s License
• Must have a Valid Passport
• Be Prepared for Extensive Travel in the United States and Canada
• Background in Oil, Propane and Wholesale Industry
• Accounting Knowledge a Plus
• ERP Implementation experience working with complex software applications
• PMP certifications preferred
• Project Mgmt. experience 5 – 10 years

RESPONSIBILITIES

• Ability to work with existing clients and internal departments to define software changes requested by users
• Analyze the users request to write up the software requirements specifications
• Create sample approaches, develop sample screen designs for each approach
• Develop high level functional specs as well as detailed technical software design documents
• Develop initial test data and scenarios when the newly designed modules are complete
• ALPHA test completed software changes to confirm that changes meet specs and operate as defined
• Help other designers with questions regarding the existing software modules
• Help QA and Documentation with their understanding and testing of the newly designed modules
• Help support staff when upgrading to the new software from previous release
• Follow up with troubleshooting customer calls – provide second level support and help programmers understand the issue in the calls
• Help QA with the testing of fixes for support calls

ABOUT YOU

• Must have excellent written and verbal communication skills
• Ability to work well with the various departments on design projects that might involve new or existing clients
• Excellent software learning skills – must be able to quickly pick up how the software functions in order to make the suggested design

RESPONSIBILITES

• The selected candidate will be working with the Liaison Delta mapping software to create maps for the ADD Systems’ products
• Work with third party vendors to review data files and layout
• Work closely with the eStore & E3 team members to gather details on mapping requirements
• Create maps, test and adjust according to needs of customer and changes in vendor files
• Perform maintenance on existing maps
• Test new features of Delta and new releases

ABOUT YOU

Required

• Must be an experienced software developer
• Must be familiar with varying file formats – XML, Fixed Length, EDI, CSV, etc.

Bonus

• The ideal candidate will have experience in the following industries: petroleum, propane, wholesale/ gasoline, lubricant, HVAC Service and convenience store.
• Experience using Visual Basic/Access/VBScript, etc.
• Experience with eCommerce environment
• Knowledge of industry terminology, vocabulary and business processes
• Experience with Liaison Delta
• Experience with Automate

SUMMARY

ADD Systems is a leader in the petroleum software space. We are looking for candidates that want to make a difference and earn income helping our customers improve their business. The ADD Systems Sales Representative identifies, qualifies and closes new opportunities in both new and established accounts. Manage account activity from prospecting and qualifying through contract negotiations, signing and post-sales support. 80% focus will be on generating net-new business with 20% of your time maintaining and growing relationships with existing accounts. Serves customers by selling ADD Systems software including but not limited to ADD eStore, ADD Energy E3 and ADD Atlas BI software products in on premise and/or ADD Cloud hosted SAAS environments.

PRIMARY RESPONSIBILITIES

• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, and proposals.
• Establish and maintain current client and potential client relationships.
• Identify and resolve client concerns.
• Maintain up to date records via company CRM tools, weekly work plans, and monthly and annual territory analysis.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Contribute to team effort by accomplishing related results as needed.

ADDITIONAL RESPONSIBILITIES

• Participate in marketing events such as seminars, trade shows, and special events.
• Work with inside sales team to promote and target new opportunities.
• Facilitate in the administration of customer hardware support.

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to persuade and influence others.
• Ability to work independently.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
• Knowledge of the software or petroleum, Propane or Convenience Store industries preferred.
• Consistent history of; Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, and Product Knowledge.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work requires travel to current and potential clients.
• Work requires willingness to work a flexible schedule and with some overnight travel.

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401(k) plan
• Paid Vacations and Holidays

LOCATIONS

• Chicago, IL
• Las Vegas, NV
• Los Angeles, CA
• Minneapolis, MN
• Phoenix, AZ
• St. Louis, MO

ADD Systems is an equal opportunity employer

SUMMARY

Software Application Demonstration Specialist position is responsible for sales demonstration activities for ADD Systems petroleum and convenience store software sales. The Sales Application Specialist works in close coordination with the sales team and interfaces with development teams to ensure consistency of product performance.  This role participates in demonstrations to sell our existing technology offerings.

RESPONSIBILITIES

• Dynamically demonstrates ADD Systems software to customers and prospects
• Supports sales with development of overall demonstration strategy for technologies in pursuit of new business
• Supports marketing activities related to product technologies, including assisting marketing with development of marketing materials, and participation in marketing tradeshows as needed
• Technical liaison between engineering and sales team for sales directives
• Develops and delivers custom technical sales presentations to prospects
• Attends prospect meetings with the intent to successfully close the sales
• Attends industry technology conferences and participates both as a delegate and as a presenter as deemed appropriate
• Ability to convincingly present to Sr. level client decision-makers in meetings and at conferences
• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions
• Writes clearly and informatively
• Presents technical issues and data in an efficient manner
• Displays passion and optimism, inspires respect and trust
• Supports organization’s goals and values
• Analyzes market and competition
• Ability to travel up to 50%, domestically and internationally via airplane and automobile.

QUALIFICATIONNS

Education and Experience

Bachelor’s degree or Associate’s degree in Computer Science or Business preferred. At least one to two years’ experience working with business applications/systems. Customer service experience a plus. Knowledge of ADD Systems software preferred. Knowledge of petroleum distribution industry a plus.

Knowledge and Skills

Strong problem-solving skills, commitment to quality and methodical attention to detail. Excellent time management and customer service skills. Must have organizational, communication and personal skills to work with a variety of people.

SUMMARY

Didn’t see a perfect fit above? As the computer software and petroleum distribution industries evolve, so does ADD Systems. We are constantly looking for talented individuals to bring a fresh perspective to our team. Whether you are a seasoned professional or a recent college grad, we want to see what you have to offer. If you have industry knowledge in one or more of the following areas, please submit your resume and cover letter. We look forward to our future together!

• Petroleum Distribution
• Convenience Store Management
• Computer Software both SAAS and OnPrem
• Programming
• Sales
• Marketing
• Data Analysis
• Web Design
• Administrative Support
• Customer Support
• Software Implementation
• Training

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement
• A family run company with an average employee tenure of over 18 years