Careers

SUMMARY:

As the computer software and petroleum distribution industries evolve, so does ADD Systems. We are constantly looking for talented individuals to bring a fresh perspective to our team. Whether you are a seasoned professional or a recent college grad, we want to see what you have to offer. If you have industry knowledge in one or more of the following areas, please send your resume to hr@addsys.com. We look forward to our future together!

• Petroleum Distribution
• Convenience Store Management
• Computer Software both SAAS and OnPrem
• Programming
• Sales
• Marketing
• Data Analysis
• Web Design
• Administrative Support
• Customer Support
• Software Implementation
• Training

BENEFITS:

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement
• A family run company with an average employee tenure of over 18 years

SUMMARY

ADD Systems is a leader in the petroleum software space. We are looking for candidates that want to make a difference and earn income helping our customers improve their business. The ADD Systems Sales Representative identifies, qualifies and closes new opportunities in both new and established accounts. Manage account activity from prospecting and qualifying through contract negotiations, signing and post-sales support. 80% focus will be on generating net-new business with 20% of your time maintaining and growing relationships with existing accounts. Serves customers by selling ADD Systems software including but not limited to ADD eStore, ADD Energy E3 and ADD Atlas BI software products in on premise and/or ADD Cloud hosted SAAS environments.

PRIMARY RESPONSIBILITIES

• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, and proposals.
• Establish and maintain current client and potential client relationships.
• Identify and resolve client concerns.
• Maintain up to date records via company CRM tools, weekly work plans, and monthly and annual territory analysis.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Contribute to team effort by accomplishing related results as needed.

ADDITIONAL RESPONSIBILITIES

• Participate in marketing events such as seminars, trade shows, and special events.
• Work with inside sales team to promote and target new opportunities.
• Facilitate in the administration of customer hardware support.

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to persuade and influence others.
• Ability to work independently.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
• Knowledge of the software or petroleum, Propane or Convenience Store industries preferred.
• Consistent history of; Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, and Product Knowledge.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work requires travel to current and potential clients.
• Work requires willingness to work a flexible schedule and with some overnight travel.

WORKING CONDITIONS

Working conditions are normal for an office environment and home office environment.
Work requires travel and will require overnight travel and weekend and/or evening work.
Reports to Vice President of Sales

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401(k) plan
• Paid Vacations and Holidays

LOCATIONS

• Chicago, IL
• Las Vegas, NV
• Los Angeles, CA
• Minneapolis, MN
• Phoenix, AZ
• St. Louis, MO

ADD Systems is an equal opportunity employer

SUMMARY:

ADD Systems is looking for a candidate that has excellent interpersonal skills with both customers and other employees.  The candidate must excel at working in a team environment.  Job responsibilities would include daily support on Help Desk, completion or progression of assigned work orders in a timely manner, recording daily time card entries for billing purposes, documentation support, availability for intermittent after hours support and occasional limited travel.   Candidate must be willing to work out of NJ office.

RESPONSIBILITIES:

•  Assigned help desk time
  • Obtain required information from customer,
  • Enter information into our Customer Relationship Management System
  • Use GoToAssist to gather additional information as necessary
  • Close calls that are answered on initial intake
  • Assign calls that are not answered on initial intake
  • Handle status calls regarding open work orders
• Thoroughly research and understand work order requests
  • Attempt to duplicate customer’s condition
  • Reach out for help from checklist or key individuals within the company
  • Monitor mentor queue and review documentation
  • Frequent customer contact regarding progress
  • Update/Close CRM calls on regular basis
• Submit time cards on a daily basis
• Assigned cell phone support on a rotating basis including evenings, weekends & holidays
• Review and edit any new documentation, while assisting to keep existing documents up to date
• Limited travel may be required depending on assignment, day trips or overnight trips possible
• Occasional backup to other departments that may include: receptionist, shipping support, data conversion support, program testing or upgrades/refreshes

 KNOWLEDGE AND SKILL REQUIREMENTS:

• Excellent verbal and written communication skills
• Outstanding problem solving skills
• Balance of people skills & software/technical skills
• Must have tremendous phone skills
• Respectable customer service skills
• High school diploma required, Associate Degree or equivalent a plus

WORKING CONDITIONS:

Working conditions are normal for an office environment.
Location is in Flanders, NJ
Role is Monday – Friday 8:30 – 5:30
Reports to the Support Manager

BENEFITS:

• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement

SUMMARY:

The Systems Administrator will be responsible for providing technical support for troubleshooting and resolving hardware, software, peripheral equipment, and network problems for internal users throughout the organization as well as our external customers.

PRIMARY RESPONSIBILITES:

• Provides phone, email, support to staff using ADD Systems software products; works closely with staff to resolve issues across multiple products/technologies.
• Working knowledge of Office 365, Cisco devices, Sonicwall, VMware, Citrix, Veeam, Sophos Endpoint Protection, Windows Server, Active Directory and Group Policy, WSUS, Network Architecture Knowledge.
• Perform setup, installation, maintenance, and repair for various software applications, hardware, and printer configuration in Active Directory.
• Experience working with servers, routers, switches, and firewalls.
• Support within RedHat Linux 5, 6, 7 (RHEL)
• HPE servers support
• HPE MSA support

KNOWLEDGE AND SKILL REQUIREMENTS:

• 3 – 5 years of experience in Tier 2 technical support.
• 2+ experience with Microsoft Active Directory, Microsoft Exchange
• 2+ years working in Remote Desktop environment
• 2+ years of experience in Microsoft Office 365 – Office 2016 Products, SharePoint, Skype
• Must have excellent customer service skills
• Must be able to handle multiple priorities simultaneously
• Must have the ability to quickly assess requests and identify appropriate solutions
• Must have the ability to interact with both non-technical users and highly technical users
• Must have well-developed problem-solving skills and a passion for solving puzzles and learning how things work

PREFFERED REQUIREMENTS:

• Experience or knowledge using VMware and VSphere
• Server hardware and build experience
• VPN and remote access experience
• Knowledge of network security practices and anti-virus programs
• Working knowledge of current Microsoft operating systems
• Ability to function as part of a goal-oriented team 

WORKING CONDITIONS:

Working conditions are normal for an office environment.
Location is in Flanders, NJ
Role is Monday to Friday 8:30-5:30
Reports to the IT Manager 

BENEFITS:

• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement

SUMMARY

Software Application Demonstration Specialist position is responsible for sales demonstration activities for ADD Systems petroleum and convenience store software sales. The Software Application Demonstration Specialist works in close coordination with the sales team and interfaces with development teams to ensure consistency of product performance.  This role participates in demonstrations to sell our existing technology offerings.
Responsibilities

• Dynamically demonstrates ADD Systems software to customer and prospects
• Supports sales with development of overall demonstration strategy for technologies in pursuit of new business
• Develops and implements technical sales strategies for individual prospects as assigned
• Supports marketing activities related to product technologies, including assisting marketing with development of marketing materials, and participation in marketing tradeshows as needed
• Enhances ongoing client relationships relative to technologies
• Technical liaison between engineering and sales team for sales directives
• Supports the proposal process by providing strategic technical direction for bid preparation and client specific input
• Develops and delivers custom technical sales presentations to prospects
• Attends prospect and client meetings with the intent to successfully close the business
• Improves the technical know-how and consistency of all sales resources; provides product training for sales team (classroom and individual).
• Attends industry technology conferences and participates both as a delegate and as a presenter as deemed appropriate
• Actively maintains and updates company CRM with field notes
• Ability to convincingly present to Sr. level client decision-makers in meetings and at conferences
• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions
• Writes clearly and informatively. Presents technical issues and data in an efficient manner
• Displays passion and optimism, inspires respect and trust, and provides vision and inspiration to sales team
• Supports organization’s goals and values
• Analyzes market and competition
• Treats others with respect and consideration regardless of level in an organization
• Ability to travel up to 60%, domestically and internationally via airplane, and automobile.

Qualifications

Education and Experience Bachelor’s degree or Associate’s degree in Computer Science or Business preferred. At least one to two years’ experience working with business applications/systems. Customer service experience a plus. Knowledge of ADD Systems software preferred. Knowledge of petroleum distribution industry a plus.

Knowledge and Skills Strong problem-solving skills, commitment to quality and methodical attention to detail. Excellent time management and customer service skills. Must have organizational, communication and personal skills to work with a variety of people.

KNOWLEDGE AND SKILL REQUIREMENTS:

• 2+ years of Web Development
• Experience in Front End developing using JavaScript, jQuery, HTML, CSS, AJAX, JSON
• Experience in Responsive Design
• Willing to learn new technologies (e.g. programming languages, development methodology and tools)

SKILLS DESIRED:

• Good Knowledge of HTML, CSS, Bootstrap
• Knowledge of ASP.NET MVC
• Knowledge of JavaScript libraries and frameworks (Angular JS, React.js, Vue.js etc.)
• Understanding of Agile and DevOps Software Development Lifecycles

EDUCATION:

• DEC or AEC in Computer Science.

WORKING CONDITIONS:

• Working conditions are normal for an office environment.
• Location is 16766 Trans-Canada Highway, Suite 505, Kirkland, Quebec H9H4M7
• Role is Monday – Friday 9:00 AM – 5:00 PM
• Reports to Research and Development Manager

RESIDENCY REQUIREMENT:

• Canadian citizen or Permanent resident of Canada.

LANGUAGE:

• Given the nature of the position and the ongoing requirement to communicate with clients out of province, proficiency in both French and English would be an asset.

BENEFITS:

• Optional Supplemental Health and Dental Insurance
• Optional Long Term and Short Term Disability
• Life and Accidental Death and Dismemberment Insurance
• RRSP
• Paid Vacation, Sick, and Holidays
• Expense Reimbursement