Careers

SUMMARY

In this role you will join our sales admin team and have a positive impact on our sales efforts. The sales admin position works with sales team members to create quotes, and process orders including purchasing materials from third party companies. If you are looking for a challenging role where you can put your admin skills to use while being part of a team, this is the role for you.

PRIMARY RESPONSIBILITIES

• Assist the Sales team in quote and sales order creation and processing through invoicing.
• Manage purchase order with suppliers.
• Support sales team with helping with current client and potential client relationships.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to work independently and accomplish assigned tasks
• Team player
• Strong interpersonal and communication skills.
• A Bachelor’s Degree and/or three to five years of administration experience.
• Experience as an administrative assistant, customer service and/or sales experience
• Proficiency in MS Office (MS Excel, MS Word, and MS PowerPoint, etc.)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communications skills
• Strong organizational skills with the ability to multi-task.
• Purchasing experience a plus

WORKING CONDITIONS

• Working conditions are normal for an office environment. Location is Flanders, NJ
• Role is Monday to Friday 8:30-5:30
• Reports to the Vice President of Sales

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays

RESPONSIBILITIES

• Work alongside designers and developers to ensure a best-in-class product
• Create and execute manual test cases
• Perform browser and web based testing
• Expand on current automated testing to include web based product
• Report and investigate bugs discovered during the testing phase
• Contribute technical support for our customer service team

QUALIFICATIONS

• Knowledge and experience with manual testing of web applications
• Ability to understand and translate business requirements and technical specifications
• Strong analytical and trouble shooting skills
• Detail-oriented with focus on quality
• Familiarity with automated regression testing concepts and tools, as well as experience with Java, C++ or Python would be a plus
• Experience in implementing a framework for automated testing
• Knowledge of the petroleum (fuel oil, propane, wholesale motor fuels) industry would be a definite asset
• Understanding of BDD and agile development would be a plus

WORKING CONDITIONS

Working conditions are normal for an office environment. Location is Kirkland, QC, Canada.

BENEFITS

• Competitive Compensation
• Supplemental Insurance
• Life Insurance
• RRSP
• Paid Vacations and Holidays

SUMMARY

In this role you will join our sales team and have a positive impact on our sales efforts. Working with prospects across North America, no two days will be exactly the same. You will serve as customer liaison by working with sales team members to support field activities such as customer inquiries and sales opportunities. This is a key position that will have you working with all departments within the company to provide a strong foundation of products, concepts and deliverables.

Additionally, you will help the sales team by supporting them with our tradeshow efforts all across the country. This will require travel to and from trade shows around the country.

PRIMARY RESPONSIBILITIES:

• Assist the sales team in the presentation and sales of company products and services to current and potential clients.
• Assist the sales team in gaining competitive product knowledge.
• Follow up on new leads and referrals resulting from marketing/field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations and proposals.
• Develop and maintain sales materials and current product knowledge.
• Assist in maintaining current client and potential client relationships.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Make outbound phone calls/emails and other prospecting efforts to support sales team.
• Tradeshow management including but not limited to, hotel bookings, freight coordination, booth assembly and teardown, selling on the tradeshow floor, driving the booth to and from shows, arranging rental of booth items, (carpet, furniture, electric, floor space).
• Other duties as assigned.

WORKING CONDITIONS

Working conditions are normal for an office environment. Location is Flanders NJ.

Some travel is required.

Standard hours for this role will be 8:30-5:30 Monday-Friday however as we are a company selling across North America some adjusted hours may be required when targeting accounts in the western region.

Employee will need reliable transportation and will be expected to drive his/her vehicle when required to shows, customer sites, and prospects. Company reimbursement for mileage and expenses when traveling.

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays

SUMMARY

ADD Systems is looking for customer-oriented service representative. The Customer Support Representative (CSR) candidate must have excellent interpersonal skills with customers as well as fellow employees and be open to learning and supporting the software developed by in-house software engineers. The CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

As the position requires teamwork and interaction with other employees – regular, reliable and predictable work attendance is an essential function of the position.

RESPONSIBILITIES

• Manage large amounts of incoming phone calls
• Identify, research and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintain frequent customer contact regarding progress, go the extra mile to engage customers
• Use screen sharing tools to gather additional information as necessary

• Keep records of customer interactions, process customer accounts and file documents in a Customer Relationship Management (CRM) System
• Follow company and department procedures, guidelines and policies
• Submit time cards on a daily basis
• After Hours rotation schedule
• Review and edit any new documentation, while assisting to keep existing documents up-to-date
• Occasional backup to other departments that may include: receptionist, shipping, QA, data conversion or software upgrades/refreshes

KNOWLEDGE AND SKILL REQUIREMENTS

• Proven customer support experience or experience as a Customer Service Representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Outstanding problem solving skills
• Familiarity with CRM systems and practices
• Computer language knowledge a plus
• Experience in the Oil, Propane and Convenience Store industries a plus
• High school diploma required, Associate Degree or equivalent a plus

WORKING CONDITIONS

• Working conditions are normal for an office environment (remote working possibilities)
• Location is in Flanders, NJ
• Role is Monday thru Friday 8:30 – 5:30
• Reports to the Customer Support Manager

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays

SUMMARY

Come join our team! Advanced Digital Data, Inc. is seeking a Documentation Specialist with recent technical writing experience to join our User Documentation group. The primary responsibilities of this position are to write online help text for robust software applications. The group includes professionals in the areas of Documentation / User Experience, Software Quality Assurance and Knowledge Management. Our Documentation professionals plan, research, document and revise printed and online documentation for our computer software applications. This includes general overviews, quick start tutorials, installation and configuration instructions, demonstration videos, and API documentation.

Our professionals collaborate with other writers on the team, quality assurance testers, designers and developers in order to accomplish these tasks. They write for a variety of audiences from end users to programmers to system administrators, conforming to established styles, team policies and procedures. Peer editing and review helps to ensure consistency of output. Research on use case data helps to provide real-world examples.

QUALIFICATIONS

• A Bachelor’s degree in English, Communications, Technical Writing / Editing or related discipline
• Strong writing and editing skills with recent experience writing documentation for technical applications
• Experience creating training tools such as demonstration videos using video capture software
• Familiarity with production software such as MadCap Doc-To-Help and MadCap Flare
• Strong verbal and written communications skills and the ability to communicate inter-departmentally to ensure accuracy
• Strong analytical skills and attention to detail
• The ability to prioritize multiple project deadlines in a production environment
• A positive attitude and a willingness to learn

WORKING CONDITIONS

Working conditions are normal for an office environment.

Position is located in Flanders, NJ.

Standard hours for this role are 8:30-5:30 M-F.

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays

SUMMARY

ADD System’s is seeking a part time helper in our Facilities department in Flanders NJ. This role reports to the Facilities Manager.

• 2-2.5 hours of work in the afternoons Monday-Friday. Perfect for a high school or trade school student
• Includes some heavy lifting, warehouse work, facility maintenance, and miscellaneous jobs
• Future full time potential if you are interested in a career in facility maintenance

SUMMARY

The Implementation Specialist will work directly with existing and new customers across the entire implementation life-cycle, starting with the transition from our sales team through project planning, pre and post go-live utilization, business analysis, data conversion and initial support needs. Our implementations involve extensive analysis for database configuration for complex workflows and business profiles. This requires the Implementation Specialist to gain a deep and comprehensive understanding of our software and the Energy industry.

Individuals in this role consult with the Director of Implementation and Training, peers and customer to align setup requirements and training expectations specific to the customer’s needs. The ability to communicate effectively with all employees at the customer site, from executive to clerical to operational, as well as work cross-functionally with many ADD internal resources such as Conversion Specialists, Technical Resources, Development and Support teams to round out the team approach you can expect to be a member of.

RESPONSIBILITIES

• Work closely with the Director of Implementation and Training.
• Define and analyze client business requirements; interpret and apply information within the scope of the project.
• Configure the software using workflow and business rules to allow clients to conduct their business processes.
• Work with Data Conversion Specialists to achieve smooth transition of legacy data.
• Train the end-users in how to use the software through on-site, remote and classroom-led sessions.
• Be an expert on the functionality and capabilities of the software, suggesting enhancement requests to the Project Management team when appropriate.
• Provide outstanding customer service and resolve client issues throughout the implementation process.
• Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Implementation Specialists and resources.
• Lead user application testing with internal and client-team testing.
• Develop and maintain a high level of product and business knowledge.
• Conduct implementation analysis and training sessions with clients (remotely and at client locations) to facilitate solution configurations and interface set-up.
• Formulate recommendations, present, and support the configuration of system modules.
• Assess gaps, perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds.
• Perform data conversion analysis for legacy data.

KNOWLEDGE AND SKILL REQUIREMENTS

• Must have a Valid Driver’s License
• Must have a Valid Passport
• Be Prepared for Extensive Travel in the United States and Canada
• Works Well in a Project Team Environment
• Experience in the Oil, Propane and Convenience Store industries would align well with our customer base and be a big asset for a potential candidate for this role.
• Excellent presentation skills
• Accounting Knowledge a Plus
• Minimum of 1 year experience working with complex software applications as a super user, configuration/implementation or support analyst and/or trainer.
• Prior customer implementation related experience preferred
• Prior experience in an external client facing role a plus
• Ability to work effectively with individuals to identify solutions and manage competing or conflicting customer stakeholder requests
• Outstanding verbal and written communication skills a must with ability to deliver effective presentations and training covering complex information to audiences of all levels
• Innovative problem solving skills
• Outstanding detail-oriented and organizational skills a must
• Self-starter with demonstrated ability to work independently, be resourceful, and set priorities appropriately
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access, and Power Point)

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays

SUMMARY

ADD Systems is a leader in the petroleum software space. We are looking for candidates that want to make a difference and earn income helping our customers improve their business. The ADD Systems Sales Representative identifies, qualifies and closes new opportunities in both new and established accounts. Manage account activity from prospecting and qualifying through contract negotiations, signing and post-sales support. 80% focus will be on generating net-new business with 20% of your time maintaining and growing relationships with existing accounts. Serves customers by selling ADD Systems software including but not limited to ADD eStore, ADD Energy E3 and ADD Atlas BI software products in on premise and/or ADD Cloud hosted SAAS environments.

PRIMARY RESPONSIBILITIES

• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, and proposals.
• Establish and maintain current client and potential client relationships.
• Identify and resolve client concerns.
• Maintain up to date records via company CRM tools, weekly work plans, and monthly and annual territory analysis.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Contribute to team effort by accomplishing related results as needed.

ADDITIONAL RESPONSIBILITIES

• Participate in marketing events such as seminars, trade shows, and special events.
• Work with inside sales team to promote and target new opportunities.
• Facilitate in the administration of customer hardware support.

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to persuade and influence others.
• Ability to work independently.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
• Knowledge of the software or petroleum, Propane or Convenience Store industries preferred.
• Consistent history of; Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, and Product Knowledge.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work requires travel to current and potential clients.
• Work requires willingness to work a flexible schedule and with some overnight travel.

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays

LOCATIONS

• Las Vegas, NV
• Phoenix, AZ
• Denver, CO
• Albuquerque, NM

SUMMARY

Didn’t see a perfect fit above? As the computer software and petroleum distribution industries evolve, so does ADD Systems. We are constantly looking for talented individuals to bring a fresh perspective to our team. Whether you are a seasoned professional or a recent college grad, we want to see what you have to offer. If you have industry knowledge in one or more of the following areas, please submit your resume and cover letter. We look forward to our future together!

• Petroleum Distribution
• Convenience Store Management
• Computer Software both SAAS and OnPrem
• Programming
• Sales
• Marketing
• Data Analysis
• Web Design
• Administrative Support
• Customer Support
• Software Implementation
• Training

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays