Careers

SUMMARY

The Implementation Specialist will work directly with existing and new customers across the entire implementation life-cycle, starting with the transition from our sales team through project planning, pre and post go-live utilization, business analysis, data conversion and initial support needs. Our implementations involve extensive analysis for database configuration for complex workflows and business profiles. This requires the Implementation Specialist to gain a deep and comprehensive understanding of our software and the Energy industry.

Individuals in this role consult with the Director of Implementation and Training, peers and customer to align setup requirements and training expectations specific to the customer’s needs. The ability to communicate effectively with all employees at the customer site, from executive to clerical to operational, as well as work cross-functionally with many ADD internal resources such as Conversion Specialists, Technical Resources, Development and Support teams to round out the team approach you can expect to be a member of.

RESPONSIBILITIES

• Travel for this role is upwards of 50%.
• Work closely with the Director of Implementation and Training.
• Define and analyze client business requirements; interpret and apply information within the scope of the project.
• Configure the software using workflow and business rules to allow clients to conduct their business processes.
• Work with Data Conversion Specialists to achieve smooth transition of legacy data.
• Train the end-users in how to use the software through on-site, remote and classroom-led sessions.
• Be an expert on the functionality and capabilities of the software, suggesting enhancement requests to the Project Management team when appropriate.
• Provide outstanding customer service and resolve client issues throughout the implementation process.
• Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Implementation Specialists and resources.
• Lead user application testing with internal and client-team testing.
• Develop and maintain a high level of product and business knowledge.
• Conduct implementation analysis and training sessions with clients (remotely and at client locations) to facilitate solution configurations and interface set-up.
• Formulate recommendations, present, and support the configuration of system modules.
• Assess gaps, perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds.
• Perform data conversion analysis for legacy data.

KNOWLEDGE AND SKILL REQUIREMENTS

• Must have a Valid Driver’s License
• Must have a Valid Passport
• Be Prepared for Extensive Travel in the United States and Canada
• Works Well in a Project Team Environment
• Experience in the Oil, Propane and Convenience Store industries would align well with our customer base and be a big asset for a potential candidate for this role.
• Excellent presentation skills
• Accounting Knowledge a Plus
• Minimum of 1 year experience working with complex software applications as a super user, configuration/implementation or support analyst and/or trainer.
• Prior customer implementation related experience preferred
• Prior experience in an external client facing role a plus
• Ability to work effectively with individuals to identify solutions and manage competing or conflicting customer stakeholder requests
• Outstanding verbal and written communication skills a must with ability to deliver effective presentations and training covering complex information to audiences of all levels
• Innovative problem solving skills
• Outstanding detail-oriented and organizational skills a must
• Self-starter with demonstrated ability to work independently, be resourceful, and set priorities appropriately
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access, and Power Point)

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays

SUMMARY

ADD Systems is a leader in the petroleum software space. We are looking for candidates that want to make a difference and earn income helping our customers improve their business. The ADD Systems Sales Representative identifies, qualifies and closes new opportunities in both new and established accounts. Manage account activity from prospecting and qualifying through contract negotiations, signing and post-sales support. 80% focus will be on generating net-new business with 20% of your time maintaining and growing relationships with existing accounts. Serves customers by selling ADD Systems software including but not limited to ADD eStore, ADD Energy E3 and ADD Atlas BI software products in on premise and/or ADD Cloud hosted SAAS environments.

PRIMARY RESPONSIBILITIES

• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, and proposals.
• Establish and maintain current client and potential client relationships.
• Identify and resolve client concerns.
• Maintain up to date records via company CRM tools, weekly work plans, and monthly and annual territory analysis.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Contribute to team effort by accomplishing related results as needed.

ADDITIONAL RESPONSIBILITIES

• Participate in marketing events such as seminars, trade shows, and special events.
• Work with inside sales team to promote and target new opportunities.
• Facilitate in the administration of customer hardware support.

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to persuade and influence others.
• Ability to work independently.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
• Knowledge of the software or petroleum, Propane or Convenience Store industries preferred.
• Consistent history of; Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, and Product Knowledge.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work requires travel to current and potential clients.
• Work requires willingness to work a flexible schedule and with some overnight travel.

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays

LOCATIONS

• Las Vegas, NV
• Phoenix, AZ
• Denver, CO
• Albuquerque, NM

SUMMARY

Didn’t see a perfect fit above? As the computer software and petroleum distribution industries evolve, so does ADD Systems. We are constantly looking for talented individuals to bring a fresh perspective to our team. Whether you are a seasoned professional or a recent college grad, we want to see what you have to offer. If you have industry knowledge in one or more of the following areas, please submit your resume and cover letter. We look forward to our future together!

• Petroleum Distribution
• Convenience Store Management
• Computer Software both SAAS and OnPrem
• Programming
• Sales
• Marketing
• Data Analysis
• Web Design
• Administrative Support
• Customer Support
• Software Implementation
• Training

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays