Careers

SUMMARY

In this role you will join our sales team and have a positive impact on our sales efforts. Working with prospects across North America, no two days will be exactly the same. You will serve as customer liaison by working with sales team members to support field activities, follow up on customer issues and opportunities in the selling of our products. This is a key position that will have you working with all departments within the company to provide a strong foundation of products, concepts and deliverables. High School Degree required, Associates Degree or better highly desired.

Additionally you will help the sales team by supporting them with the planning, management, build and teardown of our trade show efforts all across the country. This will require travel to and from in the form of both flying and driving to trade shows around the country.

PRIMARY RESPONSIBILITIES

• Assist the sales team in the presentation and sales of company products and services to current and potential clients. 1. Assist the sales team in the presentation and sales of company products and services to current and potential clients.
• Assist the sales team in gaining competitive product knowledge.
• Follow up on new leads and referrals resulting from marketing / field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations and proposals.
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Contributes to team effort by accomplishing related results as needed.
• Make outbound phone calls / emails and other prospecting efforts to support outside sales team.
• Trade show management including but not limited to, hotel bookings, freight coordination, booth assembly and teardown, selling on the trade show floor, driving the booth to and from shows, arranging rental of booth items, (carpet, furniture, electric, floor space)
• Other duties as assigned.

WORKING CONDITIONS

Working conditions are normal for an office environment environment.
Location is Flanders, NJ.
Some travel is required.

Standard hours for this role will be 8:30-5:30 M-F, however as we are a company selling across North America some adjusted hours may be required when targeting accounts in the western region.

Employee will need good transportation and will be expected to drive his/her vehicle when required to shows, customer sites, and prospects.

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401k
• Paid Vacations and Holidays

SUMMARY

The Implementation Specialist works directly with our new customers across the entire implementation life-cycle, starting with the transition from our sales team through post go-live utilization, business analysis and initial support needs. Our implementations involve extensive analysis for database configuration for complex workflows and business requirements. This requires the Implementation Specialist to gain a deep and comprehensive understanding of our software and the Fuel industry.

Individuals in this role will consult with the Director of Projects and Wholesale Implementations, Manager of Wholesale Implementations and with customers at all levels as well as working cross-functionally with many internal resources such as Conversion Specialists, Technical Resources, Development and Support teams.

PRIMARY RESPONSIBILITIES

• Work closely with Director and Manager of Wholesale Implementations
• Define and analyze client business requirements; interpret and apply information within the scope of the project
• Configure the software using workflow and business rules to allow clients to conduct their business processes
• Work with Data Conversion Specialists to achieve smooth transition of legacy data
• Train the end-users in how to use the software in both remote and classroom-led sessions
• Be an expert on the functionality and capabilities of the software, suggesting enhancement requests to the Project Management team when appropriate
• Provide outstanding customer service and resolve client issues throughout the implementation process
• Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Implementation Specialists and resources
• Lead user acceptance testing with internal and client-team testing
• Develop and maintain a high level of product and business knowledge
• Conduct implementation analysis and training sessions with clients (remotely and at client location) to facilitate solution configurations and interface set-up
• Formulate recommendations, present, and support the configuration of system modules
• Assess gaps, perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
• Perform data conversion analysis for legacy data

KNOWLEDGE AND SKILL REQUIREMENTS

• Must have a Valid Driver’s License
• Must have a Valid Passport
• Be Prepared for Extensive Travel in the United States and Canada
• Works Well in a Project Team Environment
• Background in Oil, Propane and Wholesale Industry
• Accounting Knowledge a Plus
• Minimum of 1 year experience working with complex software applications as a super user, configuration/implementation or support analyst and/or trainer.
• Prior customer implementation related experience preferred
• Prior experience in an external client facing role a plus
• Ability to work effectively with individuals to identify solutions and manage competing or conflicting customer stakeholder requests
• Outstanding verbal and written communication skills a must with ability to deliver effective presentations and training covering complex information to audiences of all levels
• Innovative problem solving skills
• Outstanding detail-oriented and organizational skills a must
• Self-starter with demonstrated ability to work independently, be resourceful, and set priorities appropriately
• Proficient in Microsoft Office (Word, Excel, Outlook, Access, and Power Point)

WORKING CONDITIONS

Working conditions are normal for an office environment with extensive time on-site
Location is based in Flanders, NJ
Role is Monday thru Friday 8:30 – 5:30 (with possible extended time at customer locations)
Report to the Director of Projects and Wholesale Implementations

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401K
• Paid Vacations and Holidays
• Expense Reimbursement

SUMMARY

ADD Systems is a leader in the petroleum software space. We are looking for candidates that want to make a difference and earn income helping our customers improve their business. The ADD Systems Sales Representative identifies, qualifies and closes new opportunities in both new and established accounts. Manage account activity from prospecting and qualifying through contract negotiations, signing and post-sales support. 80% focus will be on generating net-new business with 20% of your time maintaining and growing relationships with existing accounts. Serves customers by selling ADD Systems software including but not limited to ADD eStore, ADD Energy E3 and ADD Atlas BI software products in on premise and/or ADD Cloud hosted SAAS environments.

PRIMARY RESPONSIBILITIES

• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, and proposals.
• Establish and maintain current client and potential client relationships.
• Identify and resolve client concerns.
• Maintain up to date records via company CRM tools, weekly work plans, and monthly and annual territory analysis.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Contribute to team effort by accomplishing related results as needed.

ADDITIONAL RESPONSIBILITIES

• Participate in marketing events such as seminars, trade shows, and special events.
• Work with inside sales team to promote and target new opportunities.
• Facilitate in the administration of customer hardware support.

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to persuade and influence others.
• Ability to work independently.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
• Knowledge of the software or petroleum, Propane or Convenience Store industries preferred.
• Consistent history of; Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, and Product Knowledge.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work requires travel to current and potential clients.
• Work requires willingness to work a flexible schedule and with some overnight travel.

WORKING CONDITIONS

Working conditions are normal for an office environment and home office environment.
Work requires travel and will require overnight travel and weekend and/or evening work.
Reports to Vice President of Sales

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401k
• Paid Vacations and Holidays

LOCATIONS

• Chicago, IL
• Las Vegas, NV
• Los Angeles, CA
• Minneapolis, MN
• Phoenix, AZ
• St. Louis, MO

SUMMARY

ADD Systems is looking for a candidate that has excellent interpersonal skills with both customers and other employees. The candidate must excel at working in a team environment. Candidate should possess strong accounting skills and accounting experience as well as knowledge and experience in inventory concepts particularly for the wholesale petroleum business. Job responsibilities would include daily support on our Help Desk, completion or progression of assigned work orders in a timely manner, recording daily time card entries for billing purposes, documentation support, availability for intermittent after hours support and travel as needed. Candidate must be willing to work out of the NJ office.

PRIMARY RESPONSIBILITIES

• Responsible for these specific areas of the Software
  • Wholesale
  • Loadtrack, eLoadtrack
  • Freight Matrix
  • APVERIFY – A/P verification for purchases interfacing to MS Dynamics
  • SLSPC – Sales by Posting code to interface to GL
  • Credit Card Receipts (Stations)
  • eTax
• Assigned help desk time
  • Obtain required information from customer
  • Enter information into our Customer Relationship Management System
  • Use GoToAssist to gather additional information as necessary
  • Close calls that are answered on initial intake
  • Assign calls that are not answered on initial intake
  • Handle status calls regarding open work orders
  • Be an expert on the functionality and capabilities of the software
• Thoroughly research and understand work order requests
  • Attempt to duplicate customer’s condition
  • Reach out for help from checklist or key individuals within the company
  • Monitor mentor queue and review documentation
  • Frequent customer contact regarding progress
  • Update/Close CRM calls on regular basis
• Submit time cards on a daily basis
• Assigned cell phone support on a rotating basis including evenings, weekends & holidays
• Review and edit any new documentation, while assisting to keep existing documents up to date
• Travel, day trips or overnight trips, may be required depending on assignments
• Occasional backup to other departments that may include: receptionist, shipping support, data conversion support, program testing or upgrades/refreshes

KNOWLEDGE AND SKILL REQUIREMENTS

• Excellent verbal and written communication skills
• Excellent verbal and written communication skills
• Outstanding problem solving skills
• Outstanding detail-oriented and organizational skills a must
• Balance of people skills & software/technical skills
• Must have tremendous phone skills
• Respectable customer service skills
• High school diploma required, Associate Degree or equivalent a plus

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401K
• Paid Vacations and Holidays
• Expense Reimbursement