Careers

SUMMARY:

The Implementation Specialist works directly with our existing and new customers across the entire implementation life-cycle, starting with the transition from our sales team through post go-live utilization, business analysis and initial support needs. Our implementations involve extensive analysis for database configuration for complex workflows and business requirements. This requires the Implementation Specialist to gain a deep and comprehensive understanding of our software and the Fuel industry.

Individuals in this role consult with the Director of Implementation and Training, as well as the customer.  The ability to communicate effectively with all employees at the customer, from executive to clerical, as well as work cross-functionally with many ADD internal resources such as Conversion Specialists, Technical Resources, Development and Support teams is required.

RESPONSIBILITIES:

• Work closely with the Director of Implementation and Training.
• Define and analyze client business requirements; interpret and apply information within the scope of the project.
• Configure the software using workflow and business rules to allow clients to conduct their business processes.
• Work with Data Conversion Specialists to achieve smooth transition of legacy data.
• Train the end-users in how to use the software in both remote and classroom-led sessions.
• Be an expert on the functionality and capabilities of the software, suggesting enhancement requests to the Project Management team when appropriate.
• Provide outstanding customer service and resolve client issues throughout the implementation process.
• Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Implementation Specialists and resources.

• Lead user application testing with internal and client-team testing.
• Develop and maintain a high level of product and business knowledge
• Conduct implementation analysis and training sessions with clients (remotely and at client location) to facilitate solution configurations and interface set-up
• Formulate recommendations, present, and support the configuration of system modules
• Assess gaps, perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
• Perform data conversion analysis for legacy data

KNOWLEDGE AND SKILL REQUIREMENTS:

• Must have a Valid Driver’s License
• Must have a Valid Passport
• Be Prepared for Extensive Travel in the United States and Canada
• Works Well in a Project Team Environment
• Background in Oil, Propane and Wholesale Industry a Plus
• Excellent presentation skills
• Accounting Knowledge a Plus
• Minimum of 1 year experience working with complex software applications as a super user, configuration/implementation or support analyst and/or trainer.
• Prior customer implementation related experience preferred
• Prior experience in an external client facing role a plus
• Ability to work effectively with individuals to identify solutions and manage competing or conflicting customer stakeholder requests
• Outstanding verbal and written communication skills a must with ability to deliver effective presentations and training covering complex information to audiences of all levels
• Innovative problem solving skills
• Outstanding detail-oriented and organizational skills a must
• Self-starter with demonstrated ability to work independently, be resourceful, and set priorities appropriately
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access, and Power Point)

SUMMARY

The Implementation Specialist works directly with our new customers across the entire implementation life-cycle, starting with the transition from our sales team through post go-live utilization, business analysis and initial support needs. Our implementations involve extensive analysis for database configuration for complex workflows and business requirements. This requires the Implementation Specialist to gain a deep and comprehensive understanding of our software and the Fuel industry.

Individuals in this role will consult with the Director of Projects and Wholesale Implementations, Manager of Wholesale Implementations and with customers at all levels as well as working cross-functionally with many internal resources such as Conversion Specialists, Technical Resources, Development and Support teams.

RESPONSIBILITIES

• Work closely with Director and Manager of Wholesale Implementations
• Define and analyze client business requirements; interpret and apply information within the scope of the project.
• Configure the software using workflow and business rules to allow clients to conduct their business processes.
• Work with Data Conversion Specialists to achieve smooth transition of legacy data.
• Train the end-users in how to use the software in both remote and classroom-led sessions.
• Be an expert on the functionality and capabilities of the software, suggesting enhancement requests to the Project Management team when appropriate.
• Be an expert on eCommerce file integration inbound and outbound
• Provide outstanding customer service and resolve client issues throughout the implementation process.
• Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Implementation Specialists and resources.

• Lead user acceptance testing with internal and client-team testing.
• Develop and maintain a high level of product and business knowledge
• Conduct implementation analysis and training sessions with clients (remotely and at client location) to facilitate solution configurations and interface set-up
• Formulate recommendations, present, and support the configuration of system modules
• Assess gaps, perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
• Perform data conversion analysis for legacy data

KNOWLEDGE AND SKILL REQUIREMENTS

• Must have a Valid Driver’s License
• Must have a Valid Passport
• Be Prepared for Extensive Travel in the United States and Canada
• Works Well in a Project Team Environment
• Background in Oil, Propane and Wholesale Industry
• Accounting Knowledge a Plus
• Minimum of 1 year experience working with complex software applications as a super user, configuration/implementation or support analyst and/or trainer.
• Prior customer implementation related experience preferred
• Prior experience in an external client facing role a plus
• Ability to work effectively with individuals to identify solutions and manage competing or conflicting customer stakeholder requests
• Outstanding verbal and written communication skills a must with ability to deliver effective presentations and training covering complex information to audiences of all levels
• Innovative problem solving skills
• Outstanding detail-oriented and organizational skills a must
• Self-starter with demonstrated ability to work independently, be resourceful, and set priorities appropriately
• Proficient in Microsoft Office (Word, Excel, Outlook, Access, and Power Point)

SUMMARY

The Project Manager will have primary ownership of the project deliverables assigned to the project team and will provide day-to-day direction for project activities. They will be responsible for developing the detailed project schedule, ensuring all tasks are completed and delivering the project within the financial parameters including any approved scope changes and communicating the project status to the stakeholders and successfully delivering the project in accordance with the prescribed methodology.

The Project Manager will also be the prime spokesperson to management on project related matters, both internally and externally. Identifies and resolves project issues promptly. Provide business analysis and technical thinking across multiple areas of responsibility with an understanding of their role and its impact on business results with high complexity and risk, communication planning, integration with moderate to significant scope changes.

Key Duties:

• Guide all phases of the project life cycle
• Ability, aptitude and progressive learning skills to grasp the concepts of new software applications and apply to business situations
• Communicate changes to appropriate parties
• Track progress towards achievement of project goals
• Allocate resources where necessary to implement solutions and to resolve problems
• Coordinate with different teams
• Assist in defining project scope and objectives
• Coordinate with resource planning to schedule and allocate resources
• Develop detailed project plans and work schedules for individual consultants and development resources
• Monitor project activities and identify any open issues/risks in each of the phases proactively
• Provide methodology guidance and tailoring for implementation approach
• Assist project team in understanding the implementation approach
• Defining project deliverables and critical target milestone dates
• Maintain the issue list and prioritize issue resolution
• Assist consultants and individual teams in executing activities and producing deliverables
• Establish and monitor compliance with standards for documentation, data, and training
• Monitor and schedule phase activities
• Drive the cutover plan

QUALIFICATIONS

• Must have a Valid Driver’s License
• Must have a Valid Passport
• Be Prepared for Extensive Travel in the United States and Canada
• Background in Oil, Propane and Wholesale Industry
• Accounting Knowledge a Plus
• ERP Implementation experience working with complex software applications
• PMP certifications preferred
• Project Mgmt. experience 5 – 10 years

RESPONSIBILITIES

• Ability to work with existing clients and internal departments to define software changes requested by users
• Analyze the users request to write up the software requirements specifications
• Create sample approaches, develop sample screen designs for each approach
• Develop high level functional specs as well as detailed technical software design documents
• Develop initial test data and scenarios when the newly designed modules are complete
• ALPHA test completed software changes to confirm that changes meet specs and operate as defined
• Help other designers with questions regarding the existing software modules
• Help QA and Documentation with their understanding and testing of the newly designed modules
• Help support staff when upgrading to the new software from previous release
• Follow up with troubleshooting customer calls – provide second level support and help programmers understand the issue in the calls
• Help QA with the testing of fixes for support calls

ABOUT YOU

• Must have excellent written and verbal communication skills
• Ability to work well with the various departments on design projects that might involve new or existing clients
• Excellent software learning skills – must be able to quickly pick up how the software functions in order to make the suggested design

RESPONSIBILITES

• The selected candidate will be working with the Liaison Delta mapping software to create maps for the ADD Systems’ products
• Work with third party vendors to review data files and layout
• Work closely with the eStore & E3 team members to gather details on mapping requirements
• Create maps, test and adjust according to needs of customer and changes in vendor files
• Perform maintenance on existing maps
• Test new features of Delta and new releases

ABOUT YOU

Required

• Must be an experienced software developer
• Must be familiar with varying file formats – XML, Fixed Length, EDI, CSV, etc.

Bonus

• The ideal candidate will have experience in the following industries: petroleum, propane, wholesale/ gasoline, lubricant, HVAC Service and convenience store.
• Experience using Visual Basic/Access/VBScript, etc.
• Experience with eCommerce environment
• Knowledge of industry terminology, vocabulary and business processes
• Experience with Liaison Delta
• Experience with Automate

SUMMARY

ADD Systems is a leader in the petroleum software space. We are looking for candidates that want to make a difference and earn income helping our customers improve their business. The ADD Systems Sales Representative identifies, qualifies and closes new opportunities in both new and established accounts. Manage account activity from prospecting and qualifying through contract negotiations, signing and post-sales support. 80% focus will be on generating net-new business with 20% of your time maintaining and growing relationships with existing accounts. Serves customers by selling ADD Systems software including but not limited to ADD eStore, ADD Energy E3 and ADD Atlas BI software products in on premise and/or ADD Cloud hosted SAAS environments.

PRIMARY RESPONSIBILITIES

• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, and proposals.
• Establish and maintain current client and potential client relationships.
• Identify and resolve client concerns.
• Maintain up to date records via company CRM tools, weekly work plans, and monthly and annual territory analysis.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Contribute to team effort by accomplishing related results as needed.

ADDITIONAL RESPONSIBILITIES

• Participate in marketing events such as seminars, trade shows, and special events.
• Work with inside sales team to promote and target new opportunities.
• Facilitate in the administration of customer hardware support.

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to persuade and influence others.
• Ability to work independently.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
• Knowledge of the software or petroleum, Propane or Convenience Store industries preferred.
• Consistent history of; Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, and Product Knowledge.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work requires travel to current and potential clients.
• Work requires willingness to work a flexible schedule and with some overnight travel.

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401(k) plan
• Paid Vacations and Holidays

LOCATIONS

• Chicago, IL
• Las Vegas, NV
• Los Angeles, CA
• Minneapolis, MN
• Phoenix, AZ
• St. Louis, MO

ADD Systems is an equal opportunity employer

RESPONSIBILITES

• Build, manage, and administer a diverse mission-critical IT environment, including Windows, Linux, and Vmware ESXi systems.
• Install and configure desktops, servers, network switches, power distribution units, and other critical services in support of ADD Systems operations.

• Install, upgrade, maintain and document VMware vCenter infrastructure
• Install, upgrade, maintain and document Windows & Linux

• Solid proficiency with Linux RHEL/CentOS.
• Have strong understanding in at least several of the following areas: VMWare, Cisco, Nimble, Veeam, Check Point, Aruba Switching, Monitoring and infrastructure services such as DNS, Proxy, LDAP/AD, NTP and others.
• Able to support our customer base. Will need to have experience working with customers and customers systems.
• Repair and recover from hardware or software failures.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as nightly backups.
• Able to provide support for Veeam backup solution.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Provide and plan after-hours or weekend support when necessary.
• Successfully manage multiple projects and tasks, ensuring those same activities are properly aligned with corporate objectives.
• Perform other related duties, as assigned, for the purpose of ensuring an efficient and effective work environment.

SUMMARY

Software Application Demonstration Specialist position is responsible for sales demonstration activities for ADD Systems petroleum and convenience store software sales. The Sales Application Specialist works in close coordination with the sales team and interfaces with development teams to ensure consistency of product performance.  This role participates in demonstrations to sell our existing technology offerings.

RESPONSIBILITIES

• Dynamically demonstrates ADD Systems software to customers and prospects
• Supports sales with development of overall demonstration strategy for technologies in pursuit of new business
• Supports marketing activities related to product technologies, including assisting marketing with development of marketing materials, and participation in marketing tradeshows as needed
• Technical liaison between engineering and sales team for sales directives
• Develops and delivers custom technical sales presentations to prospects
• Attends prospect meetings with the intent to successfully close the sales
• Attends industry technology conferences and participates both as a delegate and as a presenter as deemed appropriate
• Ability to convincingly present to Sr. level client decision-makers in meetings and at conferences
• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions
• Writes clearly and informatively
• Presents technical issues and data in an efficient manner
• Displays passion and optimism, inspires respect and trust
• Supports organization’s goals and values
• Analyzes market and competition
• Ability to travel up to 50%, domestically and internationally via airplane and automobile.

QUALIFICATIONNS

Education and Experience

Bachelor’s degree or Associate’s degree in Computer Science or Business preferred. At least one to two years’ experience working with business applications/systems. Customer service experience a plus. Knowledge of ADD Systems software preferred. Knowledge of petroleum distribution industry a plus.

Knowledge and Skills

Strong problem-solving skills, commitment to quality and methodical attention to detail. Excellent time management and customer service skills. Must have organizational, communication and personal skills to work with a variety of people.

SUMMARY

Didn’t see a perfect fit above? As the computer software and petroleum distribution industries evolve, so does ADD Systems. We are constantly looking for talented individuals to bring a fresh perspective to our team. Whether you are a seasoned professional or a recent college grad, we want to see what you have to offer. If you have industry knowledge in one or more of the following areas, please submit your resume and cover letter. We look forward to our future together!

• Petroleum Distribution
• Convenience Store Management
• Computer Software both SAAS and OnPrem
• Programming
• Sales
• Marketing
• Data Analysis
• Web Design
• Administrative Support
• Customer Support
• Software Implementation
• Training

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement
• A family run company with an average employee tenure of over 18 years