Careers

KNOWLEDGE AND SKILL REQUIREMENTS

• 2+ years of Web Development
• Experience in Front End developing using JavaScript, jQuery, HTML, CSS, AJAX, JSON
• Experience in Responsive Design
• Willing to learn new technologies (e.g. programming languages, development methodology and tools)

SKILLS DESIRED

• Good Knowledge of HTML, CSS, Bootstrap
• Knowledge of ASP.NET MVC
• Knowledge of JavaScript libraries and frameworks (Angular JS, React.js, Vue.js etc.)
• Understanding of Agile and DevOps Software Development Lifecycles

EDUCATION

• DEC or AEC in Computer Science.

WORKING CONDITIONS

• Working conditions are normal for an office environment.
• *This position is located in Canada*
• Location is 16766 Trans-Canada Highway, Suite 505, Kirkland, Quebec H9H4M7
• Role is Monday – Friday 9:00 AM – 5:00 PM

RESIDENCY REQUIREMENT

• Canadian citizen or Permanent resident of Canada.

BENEFITS

• Optional Supplemental Health and Dental Insurance
• Optional Long Term and Short Term Disability
• Life and Accidental Death and Dismemberment Insurance
• RRSP
• Paid Vacation, Sick, and Holidays
• Expense Reimbursement

SUMMARY

Candidate should be willing to work out of the Flanders office 5 days a week.  Be comfortable working with ownership and senior management along with other department personnel.  The ideal candidate is confident and focused, while maintaining exceptional relationships with customers.  Candidate should display an understanding of contracts, payment and billing terms and be able to work through complex situations.

PRIMARY RESPONSIBILITIES

• Billing customer invoices
• Contacting customer for payment
• Contacting customer to answer billing and payment questions
• Working with other departments to determine when invoices should be billed and what special considerations might exist
• Taking customer off of and putting customers on Credit Hold
• Sending and receiving emails to and from customers
• Posting cash and keying off payments against invoices in an “open item” environment
• Updating the internal customer relationship management system (Clientele by Epicor) with appropriate detailed information on a customer by customer basis

KNOWLEDGE AND SKILL REQUIREMENTS

• Strong analytical and quantitative skills
• Very good project management skills
• Excellent communication skills with the ability to pay close attention to details
• Understanding of Microsoft Suite
• Bachelor degree or equivalent preferred

WORKING CONDITIONS

Working conditions are normal for an office environment.

Location is in Flanders, NJ

Role is Monday – Friday 8:30-5:30

Reports to the Vice President of Finance

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Optional Health Savings Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement
• A family run company with an average employee tenure of over 18 years

SUMMARY

ADD Systems is looking for a candidate to support clients and businesses regarding all aspects of our Software Products. The Support Representative candidate must have excellent interpersonal skills with customers as well as fellow employees and be open to learning and supporting the software developed by in-house software engineers.  The candidate must excel at multi-tasking, working in a team environment, both receiving help from and providing help to other employees and customers.  Job responsibilities would include daily adherence to a coverage support schedule on the Help Desk, completion or progression of assigned tasks in a timely and professional manner, recording daily time card entries for billing purposes, documentation support, availability for intermittent after hours support and occasional limited travel.   This position is based out of the Flanders, NJ office.  As the position requires teamwork and interaction with other employees, regular, reliable, and predictable work site attendance is an essential function of the position.

RESPONSIBILITIES

• Assigned help desk time
  • Obtain required information from customer,
  • Enter information into our Customer Relationship Management System
  • Use screen sharing tools to gather additional information as necessary
  • Close calls that are answered on initial intake
  • Assign calls that are not answered on initial intake
  • Handle status calls regarding open work orders
• Thoroughly research and understand work order requests
  • Attempt to duplicate customer’s condition
  • Reach out for help from checklist or key individuals within the company
  • Monitor mentor queue and review documentation
  • Maintain frequent customer contact regarding progress
  • Update/Close CRM calls on regular and timely basis
• Submit time cards on a daily basis
• Assigned cell phone support on a rotating basis including evenings, weekends & holidays
• Review and edit any new documentation, while assisting to keep existing documents up to date
• Limited travel may be required depending on assignment, day trips or overnight trips possible
• Occasional backup to other departments that may include: receptionist, shipping support, data conversion support, program testing or upgrades/refreshes

KNOWLEDGE AND SKILL REQUIREMENTS

• Excellent verbal and written communication skills
• Outstanding problem solving skills
• Balance between people skills & software/technical skills
• Must have tremendous phone skills
• Professional customer service skills
• High school diploma required, Associate Degree or equivalent a plus

WORKING CONDITIONS

Working conditions are normal for an office environment.

Location is in Flanders, NJ

Role is Monday – Friday 8:30 – 5:30

Reports to the Support Manager

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Optional Health Savings Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement
• A family run company with an average employee tenure of over 18 years

SUMMARY

ADD Systems is a leader in the petroleum software space. We are looking for candidates that want to make a difference and earn income helping our customers improve their business. The ADD Systems Sales Representative identifies, qualifies and closes new opportunities in both new and established accounts. Manage account activity from prospecting and qualifying through contract negotiations, signing and post-sales support. 80% focus will be on generating net-new business with 20% of your time maintaining and growing relationships with existing accounts. Serves customers by selling ADD Systems software including but not limited to ADD eStore, ADD Energy E3 and ADD Atlas BI software products in on premise and/or ADD Cloud hosted SAAS environments.

PRIMARY RESPONSIBILITIES

• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, and proposals.
• Establish and maintain current client and potential client relationships.
• Identify and resolve client concerns.
• Maintain up to date records via company CRM tools, weekly work plans, and monthly and annual territory analysis.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Contribute to team effort by accomplishing related results as needed.

ADDITIONAL RESPONSIBILITIES

• Participate in marketing events such as seminars, trade shows, and special events.
• Work with inside sales team to promote and target new opportunities.
• Facilitate in the administration of customer hardware support.

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to persuade and influence others.
• Ability to work independently.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
• Knowledge of the software or petroleum, Propane or Convenience Store industries preferred.
• Consistent history of; Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, and Product Knowledge.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work requires travel to current and potential clients.
• Work requires willingness to work a flexible schedule and with some overnight travel.

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Optional Health Savings Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement
• A family run company with an average employee tenure of over 18 years

LOCATIONS

• Chicago, IL
• Las Vegas, NV
• Los Angeles, CA
• Minneapolis, MN
• Phoenix, AZ
• St. Louis, MO

SUMMARY

Didn’t see a perfect fit above? As the computer software and petroleum distribution industries evolve, so does ADD Systems. We are constantly looking for talented individuals to bring a fresh perspective to our team. Whether you are a seasoned professional or a recent college grad, we want to see what you have to offer. If you have industry knowledge in one or more of the following areas, please submit your resume and cover letter. We look forward to our future together!

• Petroleum Distribution
• Convenience Store Management
• Computer Software both SAAS and OnPrem
• Programming
• Sales
• Marketing
• Data Analysis
• Web Design
• Administrative Support
• Customer Support
• Software Implementation
• Training

BENEFITS

• Competitive Compensation
• Health, Dental and Vision Insurance
• Optional Disability Insurance
• Optional Flexible Spending Accounts
• Optional Health Savings Accounts
• Life Insurance
• 401k
• Paid Vacations and Holidays
• Expense Reimbursement
• A family run company with an average employee tenure of over 18 years