Careers

SUMMARY

The Implementation Specialist is responsible for training customers in the use of ADD Systems’ software. This individual will be responsible for providing world class training guided by the department standards. The candidate for this position will possess the ability to learn on the job as well as through available media and mentoring by peers. The ideal candidate will also possess great communication skills and a working knowledge of the Energy industry is a plus (Oil, Propane, Inventory Control, General Ledger, Accounts Payable).

PRIMARY RESPONSIBILITIES

New employee’s role will include execution of assigned project plan deliverables, ensuring compliance with defined scope and curriculum, as well as documentation of all efforts/issues throughout the process. Compliance expectations will be achieved through daily progress reports (detailed with on-time daily updates), timecards (accurate accounting of time), project planning (understanding and agreeing to deliverables and scope), and project budgeting (understanding and agreeing to financial commitments and time constraints).

DUTIES (Prioritized and Guided by Project Manager)

• Training deliverables/curriculum
• Data mapping assistance
• Data conversion assistance
• Adhere to project plan and project budget
• Cooperative efforts with other departments
• Immediate and long term application feedback
  • Report application/set-up issues that must be resolved onsite
  • Report to application & integration support specialist for triage
  • Follow-up for resolution and communicate to customers
  • Front line for assessing application function/reliability
  • Document impacts to project plan/budget
  • Document impacts to customer satisfaction
  • Report findings to Project Leader and Project Manager
• Project feedback
  • Assess real world validity of project plan/project budget
  • Provide recommendations to improve project execution
  • Provide recommendations to improve customer satisfaction

KNOWLEDGE AND SKILL REQUIREMENTS

• Must have a valid Drivers’ License
• Must have a valid Passport
• Be prepared for extensive travel in the United States and Canada
• Works well in a project team environment
• Background in oil, propane, or wholesale industry a plus
• Training and past presentation qualifications (small and large audiences)
• Past experience in implementation of small or large projects as a team leader or a key member using a team model
• Negotiation skills and past experience in customer satisfaction goal setting
• Accounting knowledge a plus

WORKING CONDITIONS

Working conditions are normal for an office environment with extensive time on-site.
Location: Based in Flanders, NJ
Role: Monday thru Friday 8:30-5:30 (with possible extended time at customer locations)
Report to: Director of Implementations & Training

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401k
• Paid Vacations and Holidays
• Expense Reimbursement

SUMMARY

ADD Systems is looking for a candidate that has excellent interpersonal skills with both customers and other employees. The candidate must excel at working in a team environment. Job responsibilities would include daily support on Help Desk, completion or progression of assigned work orders (primarily in the mobile software areas) in a timely manner, recording daily time card entries for billing purposes, documentation support, availability for intermittent after hours support and travel as needed. Candidate must be willing to work based out of the Flanders, NJ office.

PRIMARY RESPONSIBILITIES

• Assigned help desk time
  • Obtain required information from customer
  • Enter information into our Customer Relationship Management System
  • Use GoToAssist to gather additional information as necessary
  • Close calls that are answered on initial intake
  • Assign calls that are not answered on initial intake
  • Handle status calls regarding open work orders
• Thoroughly research and understand work order requests
  • Attempt to duplicate customer’s condition
  • Reach out for help from checklist or key individuals within the company
  • Monitor mentor queue and review documentation
  • Frequent customer contact regarding progress
  • Update/Close CRM calls on regular basis
• Submit time cards on a daily basis
• Assigned cell phone support on a rotating basis including evenings, weekends & holidays
• Review and edit any new documentation, while assisting to keep existing documents up to date
• Travel, day trips or overnight trips, may be required depending on assignments
• Occasional backup to other departments that may include: receptionist, shipping support, data conversion support, program testing or upgrades/refreshes

KNOWLEDGE AND SKILL REQUIREMENTS

• Excellent verbal and written communication skills
• Outstanding problem solving skills
• Balance of people skills & software/technical skills
• Must have tremendous phone skills
• Respectable customer service skills
• High school diploma required, Associate Degree or equivalent a plus

WORKING CONDITIONS

Working conditions are normal for an office environment.
Location: Flanders, NJ
Role: Monday to Friday 8:30-5:30
Report to: Software Support Manager

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401k
• Paid Vacations and Holidays

SUMMARY

ADD Systems is a leader in the petroleum software space.  We are looking for candidates that want to make a difference and earn income helping our customers improve their business.  Our customers rely on our software to run their businesses effectively and profitably. The ADD Systems Sales Representative identifies, qualifies and closes new opportunities in both new and established accounts. Manage account activity from prospecting and qualifying through contract negotiations, signing and post-sales support. 80% focus will be on generating net-new business with 20% of your time maintaining and growing relationships with existing accounts. In addition, you’ll manage the overall health and sales performance of a territory of defined accounts. Demonstrate an ability to leverage the ADD Systems sales model to maximize revenue growth and increase market share.  Serves customers by selling ADD Systems software including but not limited to ADD eStore, ADD Energy E3 and ADD Atlas BI software products.

PRIMARY RESPONSIBILITIES

• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, and proposals.
• Establish and maintain current client and potential client relationships.
• Identify and resolve client concerns.
• Maintain up to date records via company CRM tools, weekly work plans, and monthly and annual territory analysis.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Contribute to team effort by accomplishing related results as needed.

ADDITIONAL RESPONSIBILITIES

• Participate in marketing events such as seminars, trade shows, and special events.
• Work with inside sales team to promote and target new opportunities.
• Facilitate in the administration of customer hardware support

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to persuade and influence others.
• Ability to work independently.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
• Knowledge of the software or petroleum industries preferred.
• Consistent history of; Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge,
  Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Must have a valid Drivers’ License.
• Work requires travel to current and potential clients.
• Work requires willingness to work a flexible schedule and with some overnight travel.

WORKING CONDITIONS

Working conditions are normal for an office environment and home office environment. Work requires travel and will require overnight travel and weekend and/or evening work.
Report to: Vice President of Sales

BENEFITS

• Expense reimbursements
• Optional Disability Insurance
• Health and Dental Insurance
• Life Insurance and 401k
• Paid Vacations and Holidays

SUMMARY

ADD Systems is looking for a candidate that has excellent interpersonal skills with both customers and other employees. The candidate must excel at working in a team environment. Job responsibilities would include daily support on Help Desk, completion or progression of assigned work orders in a timely manner, recording daily time card entries for billing purposes, documentation support, availability for intermittent after hours support and travel as needed. Candidate must be willing to work based out of the Flanders, NJ office.

PRIMARY RESPONSIBILITIES

• Assigned help desk time
  • Obtain required information from customer
  • Enter information into our Customer Relationship Management System
  • Use GoToAssist to gather additional information as necessary
  • Close calls that are answered on initial intake
  • Assign calls that are not answered on initial intake
  • Handle status calls regarding open work orders
• Thoroughly research and understand work order requests
  • Attempt to duplicate customer’s condition
  • Reach out for help from checklist or key individuals within the company
  • Monitor mentor queue and review documentation
  • Frequent customer contact regarding progress
  • Update/Close CRM calls on regular basis
• Submit time cards on a daily basis
• Assigned cell phone support on a rotating basis including evenings, weekends & holidays
• Review and edit any new documentation, while assisting to keep existing documents up to date
• Travel, day trips or overnight trips, may be required depending on assignments
• Occasional backup to other departments that may include: receptionist, shipping support, data conversion support, program testing or upgrades/refreshes

KNOWLEDGE AND SKILL REQUIREMENTS

• Excellent verbal and written communication skills
• Outstanding problem solving skills
• Balance of people skills & software/technical skills
• Must have tremendous phone skills
• Respectable customer service skills
• High school diploma required, Associate Degree or equivalent a plus

WORKING CONDITIONS

Working conditions are normal for an office environment.
Location: Flanders, NJ
Role: Monday to Friday 8:30-5:30
Report to: Software Support Manager

BENEFITS

• Health and Dental Insurance
• Optional Disability Insurance
• Life Insurance and 401k
• Paid Vacations and Holidays