Pegasus

KEEP SERVICE TECHNICIANS AND DISPATCHERS CONNECTED

Pegasus^® makes it easy and profitable for professional service and HVAC organizations to expand, run more efficiently and maximize profits. Your customers and customer service representatives alike enjoy an effortless process as service calls recorded in ADD Energy E3^® flow immediately to the Pegasus Dispatch module. From there the dispatcher manages the technicians with their wireless mobile tablets, recording their work at the customer site and sending all the information back to the main office for automated billing.

Product Features

Real Time Connectivity

Wireless connectivity provides your dispatchers, customer service representatives and customers real-time visibility of the work order status. Has the technician arrived?  What work was performed?  What was the bill, if any?  All this and much more is available real-time.

Better Dispatch Capability

A single dispatcher can comfortably dispatch 35+ technicians. The need for the dispatcher to verbally communicate with the technicians is all but eliminated.

Improve Time Management

Reduce overtime and improve customer satisfaction via dispatcher alerts that warn of potential overtime or conflicts with customer time window commitments. Plus, increase your tech’s daily billable dollars by tracking every tech minute, every day.

Collect Important Data

Technicians can capture marketing data such as whether the customer is at risk.  This data is then sent back wirelessly to dispatch or sales.

Reduce Liability

Document propane leak and pressure tests, protect yourself against costly lawsuits and perhaps lower your insurance rates.

Impress Customers

Create, print or email the customer a quote and/or invoice and capture signatures at the service site. This projects a professional image to the customer.

On-site Payment

Point-of-sale payment processing improves cash flow and reduces daily sales outstanding.

Cover Every Angle

Pegasus Media capture allows the technician to capture photographs or video so you can send them back wirelessly and store them in the ADD Energy E3 enterprise system.

Easier Automation

Automate the labor-intensive process of service billing and creation of history records.

An ADD Energy E3 Component

Pegasus links back to the larger ADD Energy E3 platform. All service information originates through the ADD Energy E3 System for easier customer billing and updating of inventory.