Guest blogger Richard Rutigliano of PriMedia discusses how energy marketers can meet rising customer expectations through enhanced digital services and customer portal technology.
Faster Payments and Smarter Portals with PriMedia, Our Diamond BTC Sponsor
Rich Rutigliano, President of PriMedia, joins ADDcast to explore how customer self-service portals have evolved in 2026. He shares how energy marketers are using customization, embedded payments, price protection enrollment, and first-party data to accelerate cash flow, reduce CSR volume, and create more personalized customer experiences. He also explains what companies should reassess if their …
Customer Web Portals: A Critical Element for an Excellent Customer Experience
Liz Hill, Manager – Client Services Group at PriMedia, shares how web portals can give customers the optimal mix of self-help and personal touch.
PriMedia – Business Changes that We’ll See for Years to Come
Rich Rutigliano, PriMedia Energy marketers are often unsung heroes, making fuel deliveries and service calls at all hours and through blizzards, sub-freezing temperatures, hurricanes and more. This past year they did all that and more as the country faced the COVID-19 pandemic. As essential workers, heating and energy businesses didn’t stop, but procedures needed to …
