ADD User Group (AUG) – Where Clients Participate & Deliver

The ADD User Group (AUG) began in late 2008 and held its first official meeting in April 2009. The purpose of the group was to create an active network of ADD Systems users with

Two primary goals:

1. Assist fellow users
2. Affect ADD Systems product development direction

Now, in 2017, we have a strong and solidified AUG that has grown steadily. The group consistently provides ADD Systems with an invaluable, collective client voice on both strategic and tactical product enhancement & development priorities, system design requirements and ADD Systems performance across the board.

Elements of Success

The AUG is determined to be the best it can be and gauges its effectiveness with the following Elements of Success:

• Engaged ADD Users for the common good
• Cooperative relationships among users
• Open sharing (with limits)
• Prioritization of important issues
• Tangible results
• Impartial treatment
• Active support by ADD Systems Management

What are current AUG members saying?

John O’Shea of Paraco Gas and the current Chair of the AUG Best Practice and Education Committee had this to share about his experience,

 

“ADD systems does a great job fostering a cooperative and influential user community.  The ADD User Group is very active in communicating with one another on shared experiences and short term challenges. ADDs facilitates this cooperative spirit by providing resources and a site for our annual in person meeting.  The ADDs sponsored User Conferences held every 3 years are wonderful events that really cement the cooperative spirit of the companies and individuals on both sides of the equations; solution providers and technology consumers.  It is a great support system that helps Paraco get the most out of our investment in the ADDs technology solutions.”

 

Rob Culbertson, Senior Vice President and  COO at ADD Systems, agrees adding,

 

“ADD is very enthusiastic about the AUG. The feedback we have received has made our company and our products better.  A real win-win for everyone involved.”

 

How can you get involved?

The AUG is open to all ADD clients. There are many different levels of involvement available, , from a simple membership to a committee chair. You decide how you want to participate and how involved you become.  But every member regardless of involvement level will see benefits:

• Become an AUG member
• Join a committee
• Offer to be a committee chair
• Submit your development ideas
• Participate in Best Practice Calls
• Be an active member of the ADD Systems User Forum (Contact ADD if you need a username/password.)

Make the most of your ADD Systems software by joining the AUG. Their next meeting will be held at ADD Systems’ Business Tech Conference on May 16 from 1:00 until 4:00. Feel free to attend for the whole afternoon or to drop by for any portion of the meeting. If you aren’t able to attend the conference, simply email ADD Systems to get more information or begin your membership.