Watch On-Demand NowOriginal Broadcast Date: Aug. 25, 2016In this fast-paced environment, your customers expect quick, excellent customer service. This means you need to not only nurture an efficient and
Original Broadcast Date: Aug. 25, 2016
In this fast-paced environment, your customers expect quick, excellent customer service. This means you need to not only nurture an efficient and friendly customer service staff, but also develop a reliable, real-time web self-service portal. Customers expect to be able to do simple tasks online, like order product and pay bills – and taking advantage of a portal can free up your customer service staff and provide outstanding service.
So where do you start? What tasks will your customers need to be able to perform? Where do you go from there?
LP Gas and sponsor ADD Systems discuss the most important considerations for developing a customer web portal of your own. They’ll share real-world examples of the value to be gained, and give you pointers on implementing a portal that will provide value to you and your customers alike.
Speaker: John Redmond, Vice President of Product Strategy for ADD Systems
Redmond has 30+ years of experience in the petroleum and propane industries. He started as a support and installations manager with ICC/Petrodata, then as a data center manager for Meenan Oil Corp. He joined ADD Systems in 1989 and has served as regional sales manager, international sales manager, project manager of the Petro implementation, and, finally, vice president of product strategy. Remond is currently responsible for determining the strategic development direction of all ADD Systems products.
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