Rich Rutigliano, President of PriMedia, joins ADDcast to explore how customer self-service portals have evolved in 2026. He shares how energy marketers are using customization, embedded payments, price protection enrollment, and first-party data to accelerate cash flow, reduce CSR volume, and create more personalized customer experiences. He also explains what companies should reassess if their …
Moving Forward Together: Jim Gillis, Energy Consultant
Change doesn’t usually start with a big moment: it starts with a decision. A decision to look at how we work today and ask whether it’s still serving us as well as it could. Many of the tools and systems we need are already here. The difference comes from how intentionally we use them. Jim …
Preparing for What’s Next in Payments with Qualpay, our Platinum BTC Sponsor
Marci Gagnon, VP of Strategic Alliances, and Jonathan Gilbert, Director of Business Development at Qualpay, break down recent credit card fee changes. They discuss what the swipe fee settlement actually impacts, the growing cost pressures tied to commercial cards, and what marketers can do now to protect margins and optimize payment data. You can subscribe …
