ADD Systems’ Information Technology (IT) Manager, Andy Katsigiannis, has been with ADD for 15 years. He is responsible and accountable for keeping ADD’s computer systems and network current and running smoothly. His team is also responsible for hardware and network support for ADD clients, including ADD’s cloud, hosted, and on-premises clients. While his team is always actively working on specific IT projects and initiatives, their support role means that each day is different.
Andy began his career at ADD Systems in 2002 in the IT Department. He attributes a great deal of his success to his internship. “I was able to be an intern here at ADD while attending Chubb Institute of Technology. I would attend school and then come to ADD and apply what I had just learned. The hands-on experience was absolutely invaluable.”
A Day in the Life
Andy’s favorite part of his job is the variety. He shared that “there is zero monotony in the IT department. You can be on one call, working with a customer about a printing issue, then, the next thing you know, I am on a Cisco ASA firewall configuring a VPN tunnel. My team and I have a lot to cover under our technical umbrella.”
Virtualization – An Industry Trend
When asked about the changes he has seen during his career, he mentioned virtualization. “When I first started in the industry, it was one application per steel server. It has now been over a decade since ADD incorporated virtualization within the ADD datacenter, and we presently have over 300 Virtual Servers running here.” Andy’s team saw the importance and benefit of virtualization – hardware cost savings, physical space savings, test environments for QA and product improvement, and countless application opportunities. His team has been deploying Virtual Servers to ADD clients ever since, so that they can reap the same benefits.
Of course, Andy’s team’s role in customer support is always top of mind. “Clients’ needs are our number one priority.” Andy shared. ADD’s IT team is on call for whatever support clients need, from printer set-up to network troubleshooting to hardware support. Andy explained that, “we can be on a client’s computer in moments, fixing issues, helping with connectivity between their different locations, or teaching them how to fix an issue themselves.”
A Look Ahead
Andy’s team looks forward to the technological advances that lay ahead. One thing is certain, technology will not stand still, and Andy’s IT team is up for the challenge.