In this ADDcast, Andrew Katsigiannis, Director of IT and Customer Support at ADD Systems, and Kaizad Madon, ADD Energy/E360 Product Manager at ADD Systems, discuss backups and the best practices to ensure viability when you need them most. They discuss the difference between virtual machine and database backups, how often each should be run, and how they fit in an overall cybersecurity strategy.
Data In, Data Out: How Process Automation Can Improve Your Business
Data is at the heart of everything we do at ADD Systems. Within our products, there is an ecosystem of data shared between them that helps businesses operate more efficiently and profitably. Data becomes even more valuable when it can be used not just among ADD products, but also customer trading partners. This is where process automation becomes an invaluable tool.
Proactive Service Scheduling: A Strategy for Profit
A business’s service/HVAC department can be a powerful asset when it’s seen as more than just a support function. While fuel delivery remains central to an energy company’s operations, declining fuel delivery customer counts can be offset by a well-run, growing service department that can unlock these profitable opportunities that often go overlooked. Like any part of a business, success depends on strategies that minimize friction and create more efficient, profitable operations.
Using Winter Data for Future Success
Winter is over. In fact, the warmer months are in full swing. With home heating companies coming off one of the busiest seasons of late, now is the time to use past experience to improve next year. Recently, ADD Systems’ New England Account Manager, Steve Gent, participated in a panel at the Eastern Energy Expo titled, “Data-Driven Decisions – What Did the Winter of 2025 Teach Us?” This discussion led to insights on data and software, and how to use them as invaluable tools.
Inside the C-Store Industry: Trends, Tech, and What’s Next
The convenience store industry is rapidly changing with new consumer trends, technologies, and strategies. Retailers are innovating to stay competitive. Our ADD Systems team shares insights on key industry trends and future opportunities discussed at the recent CStore Connections event.
User Acceptance Testing: The Final Step Before Going Live
User Acceptance Testing (UAT) is a crucial phase in the implementation of ADD Energy E360/E3 and related ADD software. Throughout the process, ADD implementors collaborate with users to configure software settings and train them on daily operations. Given that each business is unique and has their own business processes and requirements, having experienced implementers improves the process.
Protecting Your Digital Security: Why It Matters
In an era where technology is deeply integrated into our daily lives, protecting your digital security is more critical than ever. Cyber threats are evolving rapidly, putting both personal and business data at risk. By understanding the importance of cybersecurity and implementing proactive measures, you can safeguard your sensitive information and maintain a secure digital environment.
What Will You Focus on in 2025?
A new year brings a chance to look back and reflect, as well as an opportunity to look forward and set impactful goals to make 2025 the most successful year yet. There are many areas of your business to consider. Whether it be IT needs, customer support, or software updates and training, it can be difficult to know where to begin, so we polled some ADD team members for their top suggestions.
Ongoing Training Brings Measurable Benefits
One of the best ways to support your staff is to ensure they are well-trained in every aspect of their job, including the software they use every day. Jim Gillis, Energy Consultant at ADD Systems has helped train thousands of ADD Systems users. He was quick to share some statistics about the impact of ongoing training for staff members and its potential to generate measurable long-term benefits:
Your Printing Needs for This Upcoming Winter
With winter approaching, now is the perfect time to re-evaluate your customer needs with regard to system-generated forms. Over the last decade, many companies have focused on adopting and sending out electronic forms such as invoices and statements. However, there is likely still a ton of opportunity to enhance the printed output this coming winter …
Gaining Efficiency Through Technology: A Propane Retailer’s Point of View
Propane retailers implement technology to improve efficiency, but what can you really expect to gain from it? Join us to learn about the specific benefits available to you today and how technology can streamline your operation, make more fulfilled employees, enable a great customer experience and positively impact your bottom line. We’ll consider areas like: …
BantamWesson Increases Their Efficiency with ADD Systems Software
As a company that serves over 70 towns, BantamWesson helps many people throughout Connecticut with their home and heating needs. BantamWesson was previously known as Wesson Energy, but a merger with Bantam Home and Energy created BantamWesson. This increased their community reach and the services they offer. “We offer bioheat, propane fuel, services, and installations,” …
