The ADD User group (AUG) is invaluable to ADD Systems. The leadership and members cultivate a true partnership with ADD, by participating in open dialogue, taking advantage of frequent opportunities for collaboration, and sharing honest feedback. The AUG committees delve deep into specific functional areas and the ADD products that support that activity. Through regular meetings, they share best practices, talk about specific use cases, and share feedback and new ideas for enhancements with ADD.
We’ve heard from you: I want to get involved, but…what committee is for me?
To help find your fit, here’s a peek into each committee:
Leadership Team/Committee
President: Megan Carr, Paraco Gas
Vice President: Justin Bolus, Bumgarner Oil
The chair of each AUG Committee is a member of the Leadership Team. This group coordinates, oversees, sets policy, and serves as a liaison between the AUG and ADD Systems.
Best Practices & User Education Committee
Interim Chair: Megan Carr, Paraco Gas
This committee supports user education through monthly Best Practice Calls, training materials development, and the organization of training opportunities with ADD.
Enhancement & Prioritization Committee
Chair: Stella Murray, Suburban Propane
This committee is responsible for the management of the software enhancement and prioritization process by gathering enhancement requests, organizing voting, and sharing results with ADD.
Business Intelligence & Reporting Committee
Chair: Zach Swartley, Penn Valley
The BI & Reporting Committee reviews reporting tools, shares best practices, and offers support through educational opportunities. The committee also develops, reviews, and votes on BI and reporting enhancement ideas.
Lubricants & Warehouse management Committee
Chair: Eric Boberg, Dysarts
This committee shares best practices to aid in optimizing the use of ADD products in the lubricants business, as well as to efficiently run warehouse operations. The committee will also develop, review, and vote on lubes and warehouse management enhancement ideas.
SmartConnect & 3rd Party Software Integration Committee
Co-Chairs: Julia Waldrop, Sharp Energy & Doug Beverage, Crystal Flash
This committee facilitates sharing experiences with SmartConnect as well as use cases. The committee also develops, reviews, and votes on SmartConnect enhancement ideas.
Technical Performance & Upgrades Committee
Chair: Vacant (Interested? Email aug@addsys.com.)
This committee shares best practices and experiences with security, hardware, backups, and other IT-related topics. They develop, review, and vote on technical enhancement ideas and provide guidance and best practices for the upgrade process to help users transition smoothly from one version to the next.
Raven/Delivery Committee
Chair: Scott Tucker, Paraco Gas
This committee is responsible for reviewing logistics and enhancements regarding Raven and delivery. In addition, they share best practices to aid in the optimization of ADD delivery products. The committee also develops, reviews, and votes on Raven & delivery enhancement ideas.
Pegasus/Service Committee
Chair: Melissa Spahr, Dead River Company
This committee reviews all service functionality, including both back office and Pegasus. The group shares best practices to look for points of improvement. The committee also develops, reviews, and votes on Pegasus and service enhancement ideas.
Wholesale/eLoadTrack Committee
Co-Chairs: JoAnn Moonen, Rahn’s Oil & Propane& Justin Bolus, Bumgarner Oil
This committee is responsible for reviewing all aspects of wholesale operations for both petroleum and propane as configured and processed via ADD Energy E3, eLoadTrack, eCommerce, and the eTax module. The committee also develops, reviews, and votes on wholesale enhancement ideas.
How can you participate?
- Become a member
- Join a committee
- Offer to be a committee chair
- Submit enhancement requests
- Participate in the monthly Best Practices Calls (When you join the group, you’ll be emailed the invitation!)
- Be an active member of the ADD Systems User Forum located within the Client Portal
- Contact us if you need a username/password
ARE YOU AN ADD ESTORE USER?
Join the ADD eStore User Group to stay up to date on ADD products, share your perspective, attend the monthly Best Practices Calls, and learn from your peers!
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