You’ve heard a lot from us lately about the ADD User Group (AUG). That’s because here at ADD Systems, it is invaluable to us. As an integral contributor to the ADD ecosystem, the committees and individuals of the AUG demonstrate active participation in directing product development and proactively provide assistance to fellow users.

We’ve heard from you: I want to get involved, but…what committee is for me?

To help find your fit, here’s a sneak peek into each committee:

1. Leadership Team/Committee

Chair/President: Phil LaRochelle, Dead River Company

The chair of each AUG Committee is a member of the Leadership Team. This group coordinates, oversees, sets policy and serves as a liaison between the AUG and ADD Systems.

2. Best Practices & User Education Committee

Chair: Sarah Crowley, Dead River Company

This committee supports user education through monthly Best Practices calls, training materials development and organization of training opportunities with ADD.

3. Enhancement & Prioritization Committee

Chair: Stella Murray, Suburban Propane

This committee is responsible for management of the software enhancement and prioritization process by gathering enhancement requests, organizing voting, and sharing results with ADD.

4. Design & Review Committee

Chair: Tom Rymes, Rymes MV Propane

The objective of the Design & Review Committee is to assist in the design process of enhancements to the ADD Energy E3 family of products, including conceptual design and detail design.

5. Business Intelligence & Reporting Committee

Chair: Megan Carr, Paraco

The BI & Reporting Committee reviews reporting tools, shares best practices and offers support through educational opportunities. The committee also develops, reviews and votes on BI and reporting enhancement ideas.

6. SmartConnect & 3rd Party Software Integration Committee

Chair: Bob Dunn, Dead River Company

This committee facilitates sharing experiences with SmartConnect as well as use cases. The committee also develops, reviews and votes on SmartConnect enhancement ideas.

7. Technical Performance & Support Committee

Chair: Melissa Spahr, Dead River Company

This committee shares  best practices and experiences with security, hardware, backups and other IT-related topics. The committee also develops, reviews and votes on technical enhancement ideas.

8. Raven/Delivery Committee

Chair: Scott Campbell, Suburban Propane

This committee is responsible for reviewing logistics and enhancements regarding Raven and Delivery. In addition, they share best practices to aid in optimization of ADD delivery products. The committee also develops, reviews and votes on Raven & delivery enhancement ideas.

9. Pegasus/Service Committee

Chair: Leslie Pearson, Paraco

This committee reviews all service functionality, including both back office and Pegasus. The group shares best practices to look for points of improvement. The committee also develops, reviews and votes on Pegasus and service enhancement ideas.

10. Wholesale/eLoadTrack Committee

Chair: Jo Ann Moonen, Rahn’s Oil & Propane

The Wholesale Committee is responsible for reviewing all aspects of wholesale operations for both petroleum and propane as configured and processed via ADD Energy E3, eLoadTrack, eCommerce, and the eTax module. The committee also develops, reviews and votes on wholesale enhancement ideas.

11. Upgrades Committee

Chair: Vacant (Interested? Email aug@addsys.com.)

The Upgrades Committee provides guidance and best practices for the upgrade process to help users transition smoothly from one version to the next.

12. Membership Committee

Chair: Vacant (Interested? Email aug@addsys.com.)

This committee recruits new members and provides those members with a welcome package as they join. This committee also keeps track of all AUG membership and ensures the regular review of policy by the AUG Leadership Team.

How can you participate?

• Become a member
• Join a committee
• Offer to be a committee chair
• Submit development requests
• Participate in Best Practice Calls
• Be an active member of the ADD Systems User Forum located within the Client Portal
  • Contact ADD support if you need a username/password

Are you an add eStore user?

We want to hear what you have to say. Join the ADD eStore User Group to stay up to date on ADD products, share your perspective, and learn from others users