ADD Systems is proud to announce a new feature in ADD Energy E360’s Customer Communication Module: two-way online chatting to facilitate communication between customers texting from their cell phones and back-office personnel. Just one of hundreds of enhancements released in the last year, this highly anticipated feature enables ADD Systems users to easily manage multiple customer conversations via text. This ability is in addition to the existing outbound text and email messaging options already available in the Customer Communication Module.
It was designed with a focus on simplicity, ease-of-use, and efficiency, allowing chat management responsibility to be shared by one or many users. A simple alert on the user display indicates that an incoming text message exists, and user privileges control who can respond and view. Alternatively, a user can choose to open a dashboard of communication activity for constant visibility. Conversation history is then stored on the customer account to keep all users well-informed. This new functionality enhances our industry-leading customer service options with a new personal touch.
“This new feature takes advantage of the latest in online chatting technology and tools. It enhances our existing powerful Customer Communication Module, enabling an even higher level of customer service,” shared Chris Glenn, VP of Engineering, Back Office Products at ADD Systems. “Online chatting is the preferred method of communication for many customers today, and we’re excited to offer an easy, efficient process that enables personalized communication and helps keep customers informed and loyal.”
Learn More About ADD’s Customer Communication Module
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