Car appointment coming up? The dealer sends an email reminder. Dentist appointment on Wednesday? Monday, a text message pops up. Prescription ready? The pharmacy drops a note on your cell phone, real time. With your permission, these companies communicate what you need to know, when you need to know it, automatically. Notification texts and emails used to be cool, but now we expect it.
It’s time to do the same for your customers, and since ADD Energy E3 has the info, use it!
Save Time with Automatic Communication
Deploy the E3 Customer Communications Module and inform your customers on a timely basis in the format they prefer (email vs. SMS text message), but only if they want it. Do it all without ever leaving E3, in a way that is proactive, pertinent and precise. It’s highly automatic, too, so you barely have to lift a finger.
- Service call scheduled in a few days? E3 can remind them with an email.
- Did you log that delivery ticket? Let E3 confirm it with a text.
- Was that payment received? Send a notification with all the details. Automatically.
Email or Text Message Customers Real-time Information
When it comes to time-critical events like deliveries and service calls, many customers appreciate real-time notification of what’s happening. Our wireless Delivery and Service applications work together with E3 to do exactly that. As the technician goes in transit alert the home owner at that moment. If a critical heating oil delivery is scheduled for today, put the customer’s mind at ease with a message when it’s done. We refer to these notifications as “event driven” because the event itself automatically triggers contact with the affected customers, all on a schedule of your choosing.
But there’s more to customer communications than informing them of what’s happened; there’s the future! And when it comes to the future, this module excels at leveraging your superior customer knowledge into proactive customer care. Use the key information you’ve catalogued about your customers over the years to market new services and programs with detailed customer focus.
We call this capability “on demand” because you initiate the distribution. Create any communication you need (it’s nearly unlimited), and send it to a precise list of customers at the optimum time using the E3 Report Generator.
- Just came out of a winter with crazy price fluctuations? Tell heating oil customers that you can protect them with a guaranteed price protection plan.
- Big storm coming? Suggest precautions they should consider, and let them know you’ll be there for them when it’s over.
Communicate with individuals too.
- Need to write a letter to specific customer on a critically important topic? Send it right from the Customer Display module.
There’s No Time Like the Present
Your customers expect it. E3 makes it effortless. So go ahead and do it. Be proactive. Use your knowledge and imagination to demonstrate that you have the customers’ best interests at heart. Be pertinent. Let the vast array of selection criteria available in E3 help you bring relevant messages to the right customers (propane message only to propane users!). And be precise. Respect the wishes of your customers by communicating in the format they prefer, or by allowing them to opt out.
To learn more about the Customer Communications Module available in our latest 2017 versions of ADD Energy E3, contact firstname.lastname@example.org or call our national sales office at 800-922-0972 for more information.