Everyone wants to improve the customer experience in 2021, but what will that entail?
“People keep talking about getting back to normal. But I think you have to realize that six to nine months from now, post-Covid, things are never really going to go back to normal as we once knew it. There are a lot of people who like frictionless checkout and delivery to their cars now—and stores need to be armed for what lies ahead.”
John Coyle, Vice President of Sales at ADD Systems, met with Convenience Store News to discuss what lies ahead for convenience store retailers in 2021.
Read the full article to learn more about what changes in 2020 will carry forward into 2021, and how ADD Systems can help you meet and exceed these new expectations.