ADD Systems continues to grow its team with many talented people. While many departments have a front-facing nature, our Documentation team is more behind the scenes but plays a vital role in our clients’ success. When you read a manual, browse our online help, use the F1 key for context-sensitive help from within our software, or review our What’s New documents to learn about the latest enhancements and how they can improve your business processes, the Documentation team is to thank for the seamless technical communication they provide. Sherry Kercher has helped propel our Documentation team forward with her writing that informs and helps many customers.
“Sherry Kercher comes to us with experience in the worlds of education and publishing,” said Sharon O’Donnell, Manager of User Documentation at ADD Systems. “With ADD Systems for a little more than a year now, she has brought strong writing, research, and communication skills that help to support our documentation effort. She has taken on a major role in our E3 software documentation conversion project using the new software tools. We are glad to have her on board and look forward to utilizing her many talents in future projects.”
Describe your new role at ADD Systems
As a Documentation Specialist at ADD Systems, I am responsible for producing accurate, user-friendly, and engaging documentation that assists customers in utilizing the comprehensive capabilities of the ADD Energy E3/E360 products.
Where are you originally from?
I am originally from Mount Laurel, New Jersey, about twenty minutes outside of Philadelphia.
What types of projects are you working on?
Currently, along with the documentation team, I am working on enhancing the user guides to reflect recent software enhancements, as well as migrating our current documentation to a new platform that will be even more comprehensive and user-friendly.
What is your favorite part of your job so far?
My favorite part of my job is working with the innovative ADD Systems team, as well as the satisfaction that comes from producing clear, useful information for customers.
What are you most excited to learn about in the industry?
I am excited to learn about the complex processes involved in energy distribution. It is also interesting to learn about how advances in automation and software design can enhance efficiency within the industry.
Why are you drawn to your new role? Otherwise, how does your role serve a deeper meaning for you?
As a former teacher and librarian, I am passionate about providing access to information and creating resources that fulfill end users’ needs and enhance their experience.
What three words would you use to describe yourself?
Creative, empathetic, and dedicated.
What are some of your favorite hobbies?
I love to read and listen to all different types of music. I also like to hike and kayak.
What is a good piece of advice to follow?
Always have an open mind and be willing to learn new ways of doing things.
Who, professionally and personally, has made the biggest impact on you?
I believe that all of the dedicated teachers and librarians I have met over the years have made the biggest impact on me, both professionally and personally. Their commitment to providing access to information and achieving learning goals has been inspiring.
What is a surprising aspect about you people might not expect?
People are often surprised to find out that I used to be a live music reporter in Philadelphia covering the indie rock music scene, and that I am a state-certified librarian and certified PreK-12 school library media specialist.
What is the most important core value a company can have?
I believe that integrity is the most important core value that a company can have.
Stay tuned for more employee interviews, just like this in the coming months! Click here to check out past interviews. We’ll be interviewing employees from quality assurance, programming, customer support, and more.
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