Having a good software implementation is essential to a company’s success. Businesses and projects come in many different shapes and sizes, so implementation styles can be adjusted to fit each case. One important decision is whether to have a trainer on-site, have training sessions virtually, or employ a mix of both styles. While both on-site and virtual implementations are effective and can lead to the same successful end, there are strengths to both that may better cater to a business’s or project’s specific needs. Whether it’s preferring the hands-on style of on-site or preferring the flexibility of virtual, businesses have a number of factors to consider.
Top Advice from Years of Implementation Experience
In the latest episode of ADDcast, Tom Clark, Senior Implementation Specialist, shares his top tips for clients, emphasizing the importance of empowering and rewarding employees, incentivizing customer referrals, and optimizing software features for efficiency. He outlines best practices for digital customer communication and the value of ADD Systems’ user forums. Tom also discusses his career and retirement after many years with ADD Systems.
Announcing Tom Clark’s Retirement
After 27 years with ADD Systems and countless contributions to software implementations around the country, Tom Clark, Senior Implementation Specialist, embarks on retirement. Tom became part of the petroleum industry early in his career. He started in 1979 at a farmers’ cooperative called Agway Petroleum which became Agway Energy Products. He later joined Meenan Oil …
Meet the Team: Christian Phelps, an Implementation Specialist
We’re excited to welcome a wave of new talent at ADD Systems. Our Implementation Department, in particular, continues to grow with the addition of talented individuals who build important client connections. Among these new team members is Christian Phelps, an Implementation Specialist dedicated to helping businesses succeed.
Meet the Team: Danielle Mosby, an Implementation Specialist
ADD Systems has added many talented people in recent years. While many of our departments have grown, our Implementation Department in particular has seen many new talents contribute. As a department that creates such a deep connection with our clients, we value creative and innovative people who can help our customers get the most out …
Meet the Team: Alex Jackson, an Implementation Specialist
ADD Systems is growing, and we continue to showcase that through our new employee series. Earlier this year, we showcased new talented people in software design and quality assurance. This month, we are displaying our Implementation Department. Alex Jackson is a unique employee in that he was employed previously at ADD Systems and has come …
Software Implementations Bring Unexpected Benefits
When convenience store retailers decide to implement new back office and home office software, they are usually focused on some common goals. Typically, those are to streamline end-of-shift processes, gain better control of pricing, improve inventory management, and add reporting. Besides achieving basic functionality, retailers implement new software with the expectation of improved efficiency and …
