A good IT department is the backbone of any great business. IT (Information Technology) includes everything related to electronic computing technology, including hardware, software, networking, and the Internet. That’s why a great IT department can make your business even better.
So, what makes a great IT department?
A great IT department synthesizes all of these elements, scaling them to perfection so they can smoothly and reliably deliver the solutions your business needs for success. Including software… especially the software. And that’s where ADD Systems works as an extension of your IT department, making sure your software performs at its best. And if you don’t have any IT personnel, we’ll cover all the bases for you.
Simply put, we know a thing or two about good IT.
Below, we’ve compiled a short list of helpful tips for creating a successful IT department:
- Be sensitive to your users.
Customer service is key. Be humble, and try to understand your users’ needs. Be sure not to treat them as if they were the cause of the issue.
- Make sure your software is up to date, especially on the security side.
Up-to-date software means minimal time spent chasing down issues that have already been fixed. Updates also keep you safe from known security holes. This is especially important when you’re relying on your computer to run your business applications.
- Understand the business you are working in.
IT extends beyond hardware and software. An IT department keeps the business up and running. If you know how the business works, you are better equipped to help it run more smoothly.
- Drop the tech talk!
Your job is to help users understand the hardware and software—not to make them feel lost in a sea of acronyms. Speak clearly and with as little jargon as possible.
- Be passionate about what you do.
Don’t just fix problems; work through them, and look for creative opportunities to do something even better. These types of activities can brand you a thought leader and an indispensable company resource.
- Be a team player.
If you’re not involving your entire team, you’re just hurting yourself. Keeping everyone in the loop ensures processes don’t get delayed and your department stays on track.
- Communicate, communicate, communicate!
Consider your audience, and make your communication timely, effective, and clear. Think about whether your communication needs to be company wide or just with a small, targeted group of stakeholders. Either way, don’t forget to keep upper management fully informed along the way!
- Always be evolving.
If you’re in IT, you probably know technology is ever changing. The best IT departments have a desire to learn about the latest hardware and software developments so they can help usher their companies into the future.
Last but not least, have a great technology partner—like ADD Systems. As IT consultants and professionals ourselves, we can be an extension of your IT department or work with it to ensure your hardware and software are always at their best.